Cathy, When I regularly suffered from this problem I did a thorough check of my system many times and never found any viruses ( I have always checked for these overnight, every night, anyhow). Nor was there any significant malware on my PC either.
At the time I only had 256MB of RAM which led me to suspect that it was a memory problem even though I seemed to have a reasonable amount available. It also occurred to me that it may have been insufficient Page File, if so there wasn't much I could do about it. I stopped parking Legacy on the Task Bar and shut it down when not in use and this certainly helped matters. I have a much bigger system now and have no problems - but I still shut it down when not in use. Ron Ferguson _____________________________________________________________________ New Blog: Free Contacts Database for use with Open Office http://www.fergys.co.uk View the Grimshaw Family Tree at: http://www.fergys.co.uk/Grimshaw/ For The Fergusons of N.W. England See: http://myweb.tiscali.co.uk/fergys/ _____________________________________________________________________ > Date: Fri, 18 Apr 2008 08:25:48 +0800 > To: [email protected] > From: [EMAIL PROTECTED] > Subject: RE: [LegacyUG] Blank Screens > > If I were getting blank screens like this, I'd be checking out my > computer security and doing a series of scans for malware of various > types, remembering that one of the things that malware that gets > through your defences does is to disable some or all of your security > programs. > > My instinct is that it is a memory problem so if the RAM is not bad, > it is being used up. > > Something is wrong and it shouldn't be ignored. > > However, looking at the Legacy web pages under Technical Support > there are a couple of other ideas about black screens in Legacy. > Check them out at: > http://www.legacyfamilytree.com/Help.asp#SolutionsOther > > Cathy > > At 01:15 AM 18/04/2008, you wrote: >>Gary, >> >>I agree with your comments regarding the possibility of heat >>build-up or a defective RAM (or even worse the motherboard) being >>the cause of the probelms Rhonda is having, but it is not the cause >>of the blank screen problem. >> >> >>Ron Ferguson >>> From: [EMAIL PROTECTED] >>> To: [email protected] >>> Subject: Re: [LegacyUG] Blank Screens >>> Date: Thu, 17 Apr 2008 07:23:50 -0700 >>> >>> You might want to run your computer through the paces at www.pcpitstop.com. >>> Last time I was there you could still do all the tests without registering, >>> you just cannot save your results for future comparison. >>> >>> For those who are getting random crashes of Windows itself (like when you >>> cannot Ctrl-Alt-Del to restart), two frequent causes are heat buildup (so >>> open the computer occasionally and clean it out with compressed air) or bad >>> RAM. The program Memtest86+ is valuable to determine if you have had a RAM >>> chip go bad. It is available at http://www.memtest.org/ >>> >>> Gary Templeman >>> >>> ----- Original Message ----- >>> From: "Rhonda Lucas" >>> To: >>> Sent: Thursday, April 17, 2008 6:37 AM >>> Subject: Re: [LegacyUG] Blank Screens >>> >>> >>>>I too have followed this with interest as I have been having a stack of >>>> problems with Legacy since the last update actually. >>>> >>>> For no reason the icons on the screen will black out and I will lose the >>>> text in the "names" panel and then when I click on a person the name is >>>> also >>>> missing. At first it was once or twice a week now it is sometimes 3 times >>>> a >>>> day, like today. Normally I will persevere: close the program and reopen >>>> and all is good, but lately I have had to restart my computer each time >>>> which is driving me nuts. >>>> >>>> Maybe I am developing a memory problem? not sure, I used to be able to run >>>> several programs with legacy running, but now I run it on it's own since >>>> this problem is intensifying. >>>> >>>> Just thought I would let you know your not isolated, it's also good to >>>> know >>>> I'm not :) > _________________________________________________________________ The next generation of Windows Live is here http://www.windowslive.co.uk/get-live Legacy User Group guidelines: http://www.LegacyFamilyTree.com/Etiquette.asp Archived messages: http://www.mail-archive.com/[email protected]/ Online technical support: http://www.LegacyFamilyTree.com/Help.asp To unsubscribe: http://www.LegacyFamilyTree.com/LegacyLists.asp
