The mail is taking about 12 hours to go through today, at least at my
house, so by the time an 'issue' hits the big screen it's probably been
resolved or one has had a change of heart about it. It was not so much
the lag between paying and receiving the product in terms of pennies,
but the psychological shock of expecting that paying meant downloading
(as it usually does) and finding out that was not so.
--
JL
JLog - simple computer technology for genealogists
http://www3.telus.net/Jgen/jlog.html
GeoSci wrote:
Wyner,
You just like to complain! If you paid by Credit Card - the CC
company is out - not you - until your bill comes. And the interest
you might get on $20-20 at todays rates - just pick up that many
pennies in a parking lot somewhere! Get real!
Keith
On Wed, Jun 4, 2008 at 11:35 AM, Wynthner <[EMAIL PROTECTED]> wrote:
Jan, sorry about your problems but....
If I purchase something and the charge hits my account today then I should be
able to use the product today-PERIOD.
If it takes 24 hours to process the e-mailed password then the account
shouldn't be charged until that e-mail is sent-PERIOD
Why the devil should they have use of my money for 24 hours when I can NOT use
the product??
----- Original Message ----
From: Jan Roberts <[EMAIL PROTECTED]>
To: [email protected]
Sent: Tuesday, June 3, 2008 11:49:16 PM
Subject: RE: [LegacyUG] Help with Install password for Legacy 7.0 Free version
Let's get some perspective into this please! I am sick of all the whingers
- and I know I am at risk of being ticked off for being off-topic, but it
has got beyond a joke. I have been as keen as anyone else to get my hands
on Version 7.0. 30 minutes ago I paid for Deluxe 7.0, and within 5 minutes
I got confirmation of my order - along with a reminder of what was clearly
spelled out on the website - that I would receive a separate email with
download instructions and password by the end of the next working day (but
probably sooner!) So I wait! The world is not going to come to an end
because I don't have it this minute! In the whole scheme of things having
to wait for the password is very, very minor. You see, I am waiting for
results of a CT scan and liver biopsy to see if I do in fact have secondary
cancer from the breast cancer I thought I had beaten for six years! Sort of
makes waiting for a Legacy password pale into insignificance doesn't it!
Millennium staff - thank you for a fantastic product at a fantastic price.
I hope all the whingers have hard drive crashes! :-)
Cheers,
Jan
________________________________________
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Pat Walker
Sent: Wednesday, 4 June 2008 1:29:PM
To: [email protected]
Subject: [LegacyUG] Help with Install password for Legacy 7.0 Free version
Very frustrating--I am a paid customer. I wanted to upgrade to the 7.0
Deluxe from my 6.0 Deluxe. First I downloaded the free 7.0 version and then
purchased the upgrade. In the meantime, I was told I would be emailed the
install password (used to be family for 6.0) so I could at least play around
with the 7.0 standard.
Alas, I got no such email and the recorded message on the Tech line (long
since closed) had the OLD password.
Does anyone know the new one for 7.0? I was hoping Legacy would keep up
with their tech recorded messages--don't release 7.0 until you have that in
place. Very frustrating to any customer, free or paying.
thanks
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Archived messages:
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