I do know my way around my computer, and that is a totally unnecessary and nasty thing to say. I did click on the link for lost files, but because I now don't have Legacy 9 or 10 on my computer there is no blue circle or any Legacy screen to find any files. I have often used the list of files before to find the right one, but when there is no legacy screen at all, that is impossible. I would have thought you would understand that. I have sent an email to support, and let's hope that they reply without any snide comments!
On Mon, 17 Jun 2024 at 12:45, Cathy Pinner <genea...@gmail.com> wrote: > Sarah, > Go back to the article I mentioned before re finding a lost file. Here's > the link again. > < > https://legacyfamilytree.com/help-center/?a=I-lost-my-family-file---id--K-I9BVL_R5SkFN6sY2Vaeg> > > > It will be there somewhere. When you find it, since you don't seem to be > good at finding your way around your computer, put it in the Legacy > default folder for data where the Sample file is, since you seem able to > find that. ...\Documents\Legacy Family Tree\Data\ folder. > Then set Options > Customise 1.2 to open your file automatically. > Save your data backup zips to a Google Drive folder and make sure you > know how to use your data backup with File > Restore File. > In the backup dialogue you will see you can set the folder for backups. > Cathy > > sarah hughes <mailto:sarahl...@gmail.com> > > Monday, 17 June 2024 7:33 PM > > I thought I saved it to Google Drive, but can't find it, and so am > > systematically going through every folder. I really do wish that when > > I had found my Legacy 9, I just stuck with it! Do you thing either > > uninstalling and reinstalling could help (tho I guess not), or > > restoring pc to earlier time might help? > > > > Thank you > > > > > > > > hpete...@cox.net <mailto:hpete...@cox.net> > > Monday, 17 June 2024 7:18 PM > > > > Sarah > > > > Are you using Windows 11 > > > > If so, you files may be in the cloud. > > > > Just a thought > > > > Henry > > > > *From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On > > Behalf Of *sarah hughes > > *Sent:* Monday, June 17, 2024 5:48 AM > > *To:* Legacy User Group <legacyusergroup@legacyusers.com> > > *Subject:* Re: [LegacyUG] Tips for Updating to Legacy 10 > > > > Hi > > > > Found my FT eventually, installed Legacy 10, but now I have no Legacy > > tree again! I wish I'd stuck with the old one. I went to the folder > > where I had saved it, and zilch! Only that silly sample file comes up. > > I did try restart but that didn't help. Should I uninstall it, and > > then reinstall it, or put PC back to an earlier time? I will also look > > through all the other emails re Legacy 10, and see if there is > > anything there to help me. Thank you > > > > On Thu, 13 Jun 2024 at 04:03, Cathy Pinner <genea...@gmail.com > > <mailto:genea...@gmail.com>> wrote: > > > > > > > > sarah hughes <mailto:sarahl...@gmail.com> > > Monday, 17 June 2024 6:48 PM > > Hi > > > > Found my FT eventually, installed Legacy 10, but now I have no Legacy > > tree again! I wish I'd stuck with the old one. I went to the folder > > where I had saved it, and zilch! Only that silly sample file comes up. > > I did try restart but that didn't help. Should I uninstall it, and > > then reinstall it, or put PC back to an earlier time? I will also look > > through all the other emails re Legacy 10, and see if there is > > anything there to help me. Thank you > > > > > > > > Cathy Pinner <mailto:genea...@gmail.com> > > Thursday, 13 June 2024 11:02 AM > > Legacy 10 has been released and is free for everyone. It has all the > > Deluxe features for free. It has the same look and feel as Legacy 8 > > and 9. It has some new features and reports and tweaks to existing > > features and reports. > > The new features are listed on the renewed Legacy website. The full > > list is in this blog: > > < > https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html> > > > It's advised to be running Windows 10 or Windows 11. Not all features > > are guaranteed to work on earlier Windows versions. > > Here's the things to do to make the process as trouble free as > > possible with some comments on where a few people out of the thousands > > who have updated have been encountering problems. Note it will > > overwrite Legacy 9. You can't run both versions as the settings are > > all locked to the same folder ...\Documents\Legacy Family > > Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on > > your files. You should be doing this regularly to keep your database > > healthy. 2. Verify that there are no broken media links. Tools>Media > > Relinker You can fix them in Legacy 10 but you need to know they > > weren't caused by the upgrade. 3. Backup your family file and media > > files. Preferably make sure you also have these backups off your > > computer either in a cloud or on external drive. 4. Download 10 from > > the website. Some people encounter problems because a) they make a > > typo when entering their email address, b) the email goes to spam or > > doesn't arrive. If it doesn't arrive try a different email address c) > > the link in the email doesn't work and they need to copy and paste the > > link to their browser. > > 5. Install 10 and enjoy. Some people encounter problems with the > > installation because their security software blocks it or part of it. > > Pausing the security software during installation solves that. If > > concerned you can go into Aeroplane mode/come offline for the > > installation. If there is any problem after installation RESTART your > > computer and it is usually solved. Have fun, Cathy > > > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
-- LegacyUserGroup mailing list LegacyUserGroup@legacyusers.com To manage your subscription and unsubscribe http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com Archives at: http://www.mail-archive.com/legacyusergroup@legacyusers.com/
