You don't have Legacy on your computer and can't figure out why you can't open your tree??? And you think you are computer savvy? And you have the gall to attack those that are trying to help you? Now you want 'support' to help you after you have trashed anyone who has reached out to you? Good luck! Upgrading to Legacy 10 is very easy for anyone who "knows their way around their computer".
<http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.www.avg.com <http://www.avg.com/email-signature?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> <#DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2> On Mon, Jun 17, 2024 at 5:14 AM sarah hughes <sarahl...@gmail.com> wrote: > I do know my way around my computer, and that is a totally unnecessary and > nasty thing to say. I did click on the link for lost files, but because I > now don't have Legacy 9 or 10 on my computer there is no blue circle or any > Legacy screen to find any files. I have often used the list of files before > to find the right one, but when there is no legacy screen at all, that is > impossible. I would have thought you would understand that. > I have sent an email to support, and let's hope that they reply without > any snide comments! > > On Mon, 17 Jun 2024 at 12:45, Cathy Pinner <genea...@gmail.com> wrote: > >> Sarah, >> Go back to the article I mentioned before re finding a lost file. Here's >> the link again. >> < >> https://legacyfamilytree.com/help-center/?a=I-lost-my-family-file---id--K-I9BVL_R5SkFN6sY2Vaeg> >> >> >> It will be there somewhere. When you find it, since you don't seem to be >> good at finding your way around your computer, put it in the Legacy >> default folder for data where the Sample file is, since you seem able to >> find that. ...\Documents\Legacy Family Tree\Data\ folder. >> Then set Options > Customise 1.2 to open your file automatically. >> Save your data backup zips to a Google Drive folder and make sure you >> know how to use your data backup with File > Restore File. >> In the backup dialogue you will see you can set the folder for backups. >> Cathy >> > sarah hughes <mailto:sarahl...@gmail.com> >> > Monday, 17 June 2024 7:33 PM >> > I thought I saved it to Google Drive, but can't find it, and so am >> > systematically going through every folder. I really do wish that when >> > I had found my Legacy 9, I just stuck with it! Do you thing either >> > uninstalling and reinstalling could help (tho I guess not), or >> > restoring pc to earlier time might help? >> > >> > Thank you >> > >> > >> > >> > hpete...@cox.net <mailto:hpete...@cox.net> >> > Monday, 17 June 2024 7:18 PM >> > >> > Sarah >> > >> > Are you using Windows 11 >> > >> > If so, you files may be in the cloud. >> > >> > Just a thought >> > >> > Henry >> > >> > *From:*LegacyUserGroup <legacyusergroup-boun...@legacyusers.com> *On >> > Behalf Of *sarah hughes >> > *Sent:* Monday, June 17, 2024 5:48 AM >> > *To:* Legacy User Group <legacyusergroup@legacyusers.com> >> > *Subject:* Re: [LegacyUG] Tips for Updating to Legacy 10 >> > >> > Hi >> > >> > Found my FT eventually, installed Legacy 10, but now I have no Legacy >> > tree again! I wish I'd stuck with the old one. I went to the folder >> > where I had saved it, and zilch! Only that silly sample file comes up. >> > I did try restart but that didn't help. Should I uninstall it, and >> > then reinstall it, or put PC back to an earlier time? I will also look >> > through all the other emails re Legacy 10, and see if there is >> > anything there to help me. Thank you >> > >> > On Thu, 13 Jun 2024 at 04:03, Cathy Pinner <genea...@gmail.com >> > <mailto:genea...@gmail.com>> wrote: >> > >> > >> > >> > sarah hughes <mailto:sarahl...@gmail.com> >> > Monday, 17 June 2024 6:48 PM >> > Hi >> > >> > Found my FT eventually, installed Legacy 10, but now I have no Legacy >> > tree again! I wish I'd stuck with the old one. I went to the folder >> > where I had saved it, and zilch! Only that silly sample file comes up. >> > I did try restart but that didn't help. Should I uninstall it, and >> > then reinstall it, or put PC back to an earlier time? I will also look >> > through all the other emails re Legacy 10, and see if there is >> > anything there to help me. Thank you >> > >> > >> > >> > Cathy Pinner <mailto:genea...@gmail.com> >> > Thursday, 13 June 2024 11:02 AM >> > Legacy 10 has been released and is free for everyone. It has all the >> > Deluxe features for free. It has the same look and feel as Legacy 8 >> > and 9. It has some new features and reports and tweaks to existing >> > features and reports. >> > The new features are listed on the renewed Legacy website. The full >> > list is in this blog: >> > < >> https://news.legacyfamilytree.com/legacy_news/2024/06/the-new-legacy-family-tree-10-is-here-and-its-all-free.html> >> >> > It's advised to be running Windows 10 or Windows 11. Not all features >> > are guaranteed to work on earlier Windows versions. >> > Here's the things to do to make the process as trouble free as >> > possible with some comments on where a few people out of the thousands >> > who have updated have been encountering problems. Note it will >> > overwrite Legacy 9. You can't run both versions as the settings are >> > all locked to the same folder ...\Documents\Legacy Family >> > Tree\_AppData\ folder 1. Run File > File Maintenance > check/repair on >> > your files. You should be doing this regularly to keep your database >> > healthy. 2. Verify that there are no broken media links. Tools>Media >> > Relinker You can fix them in Legacy 10 but you need to know they >> > weren't caused by the upgrade. 3. Backup your family file and media >> > files. Preferably make sure you also have these backups off your >> > computer either in a cloud or on external drive. 4. Download 10 from >> > the website. Some people encounter problems because a) they make a >> > typo when entering their email address, b) the email goes to spam or >> > doesn't arrive. If it doesn't arrive try a different email address c) >> > the link in the email doesn't work and they need to copy and paste the >> > link to their browser. >> > 5. Install 10 and enjoy. Some people encounter problems with the >> > installation because their security software blocks it or part of it. >> > Pausing the security software during installation solves that. If >> > concerned you can go into Aeroplane mode/come offline for the >> > installation. If there is any problem after installation RESTART your >> > computer and it is usually solved. Have fun, Cathy >> >> >> -- >> >> LegacyUserGroup mailing list >> LegacyUserGroup@legacyusers.com >> To manage your subscription and unsubscribe >> http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com >> Archives at: >> http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >> > -- > > LegacyUserGroup mailing list > LegacyUserGroup@legacyusers.com > To manage your subscription and unsubscribe > http://legacyusers.com/mailman/listinfo/legacyusergroup_legacyusers.com > Archives at: > http://www.mail-archive.com/legacyusergroup@legacyusers.com/ >
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