> > I think there is an unwarranted aversion to support requests in this > > community. If LFS is truly about education, it should welcome helping > > users through the experience, instead of pushing them away. If anything, > > this is more argument to have the FAQ kept up to date so that it is easy > > to say to the arriving Noobs (who will come, with or without a CD...) > > 'Your question is answered in the FAQ - don't post here until you check it.' > > Valid point, but based on what I saw years ago, that doesn't help > either. We live in a "me now" world where a majority want immediate > gratification with minimal effort. A project can not overcome this. It > can only accommodate, within reasonable limits, educate as to the > behavior expected in this project and make it as desirable as possible > for joiners to *want* to buy into the "corporate culture". This is not > done with rudeness, unfriendliness, thin-skinned responses or a > single-minded focus on "how it ought to be" in ones very personal POV. > > Like a good marriage, there's lots of compromise and adaptation involved.
The best way to handle this that I've ever seen, from a "customer service" point of view, is to have a db of all the questions with their answers (knowledge base, wiki, whatever you want to use/call it), and whenever someone asks the question, you reply with a link to the article. Skip the "don't post here until you check it" bit of the line, as that is the part that turns the whole thing "rude, unfriendly, thin-skinned and single-minded". Dennis Stout -- http://linuxfromscratch.org/mailman/listinfo/lfs-support FAQ: http://www.linuxfromscratch.org/lfs/faq.html Unsubscribe: See the above information page
