Hi Chris: Please Please forward this to Apple Accessibility!!! They should be advocating for just this kind of thing.
Carolyn H On Mar 18, 2011, at 9:59 AM, Chris Moore wrote: > Hi gang, > > Do any of you have mobileme accounts? Have any of you had to renew your > mobile me account and update your credit card details after your current card > expires? > > I have just received an email from Mobileme informing me that my subscription > is due for renewal and that I need to update my card details or my account > and its contents will be deleted. So I thought ok let's wrestle with the > pretty much inaccessible mobileme website. Anyway with a bit of playing > around I managed to get to the appropriate page to amend my payment details > and just as I arrived at the end of the form I was hit with a screen capture. > Yes Apple has one! And no, there was no audio alternative. As there was no > one sighted nearby I thought hmmm I will just have to call Apple. > > I rang Apple and had an argument with their automated voice recognition > system and eventually got put through to a real person, who then had to put > me through to another real person, who then had to put me through to a > different real person. The final real person could not really help me but > offered to log onto the mobile me website and clicked on the mobileme chat > technical support link. So I am passing details down the phone and this guy > is then typing them into a chat window and the 3 of us are going back and > forth. Eventually technical support guy on the other side of the chat window > came back and said he was unable to accept any payment details over the chat > window. > > So as you can see it was a waste of time and mobileme do not appear to have a > telephone either. So apart from getting a real person in the flesh with eyes > that work to help you update the inaccessible website, I can't see how a > blind user is going to complete this process themselves. > > Great service Apple, and I hope Lion makes mobileme more accessible or I will > take my business elsewhere. > > Chris > *in a huff and not amused :( > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionaries@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
