Don't worry, they were the first people I contacted, following feedback of mobileme on Apple's website :) On 18 Mar 2011, at 16:45, carolyn Haas wrote:
> Hi Chris: > Please Please forward this to Apple Accessibility!!! They should be > advocating for just this kind of thing. > > Carolyn H > On Mar 18, 2011, at 9:59 AM, Chris Moore wrote: > >> Hi gang, >> >> Do any of you have mobileme accounts? Have any of you had to renew your >> mobile me account and update your credit card details after your current >> card expires? >> >> I have just received an email from Mobileme informing me that my >> subscription is due for renewal and that I need to update my card details or >> my account and its contents will be deleted. So I thought ok let's wrestle >> with the pretty much inaccessible mobileme website. Anyway with a bit of >> playing around I managed to get to the appropriate page to amend my payment >> details and just as I arrived at the end of the form I was hit with a screen >> capture. Yes Apple has one! And no, there was no audio alternative. As >> there was no one sighted nearby I thought hmmm I will just have to call >> Apple. >> >> I rang Apple and had an argument with their automated voice recognition >> system and eventually got put through to a real person, who then had to put >> me through to another real person, who then had to put me through to a >> different real person. The final real person could not really help me but >> offered to log onto the mobile me website and clicked on the mobileme chat >> technical support link. So I am passing details down the phone and this guy >> is then typing them into a chat window and the 3 of us are going back and >> forth. Eventually technical support guy on the other side of the chat >> window came back and said he was unable to accept any payment details over >> the chat window. >> >> So as you can see it was a waste of time and mobileme do not appear to have >> a telephone either. So apart from getting a real person in the flesh with >> eyes that work to help you update the inaccessible website, I can't see how >> a blind user is going to complete this process themselves. >> >> Great service Apple, and I hope Lion makes mobileme more accessible or I >> will take my business elsewhere. >> >> Chris >> *in a huff and not amused :( >> >> -- >> You received this message because you are subscribed to the Google Groups >> "MacVisionaries" group. >> To post to this group, send email to macvisionaries@googlegroups.com. >> To unsubscribe from this group, send email to >> macvisionaries+unsubscr...@googlegroups.com. >> For more options, visit this group at >> http://groups.google.com/group/macvisionaries?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "MacVisionaries" group. > To post to this group, send email to macvisionaries@googlegroups.com. > To unsubscribe from this group, send email to > macvisionaries+unsubscr...@googlegroups.com. > For more options, visit this group at > http://groups.google.com/group/macvisionaries?hl=en. > -- You received this message because you are subscribed to the Google Groups "MacVisionaries" group. To post to this group, send email to macvisionaries@googlegroups.com. To unsubscribe from this group, send email to macvisionaries+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/macvisionaries?hl=en.
