On 2017-02-09 01:16, Paul Smith wrote:
I never understand why users won't just collect mail from the 'proper' mail server rather than having to forward it all to gmail/hotmail. A large portion of our support issues are to do with this forwarding.
In my experience, it's because Gmail/Hotmail/whatever offers a much better user experience. Whether it's the webmail interface or app experience, or just the consistent experience (vs their personal mail) varies depending on the user.
I agree that I find this quite annoying, but just the same, from an end-user's perspective, I can understand it, especially when said interfaces have the ability to send "From" foreign addresses (including using valid SMTP credentials, thereby avoiding SPF/DKIM failures).
Just the same, when someone chooses to treat an external service as a client, they should set it up like a client (pull via IMAP or POP, send via SMTP).
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