Some may see that as a good thing. It's the old Office Space scene where
one thing happens and the guy has multiple bosses come by and tell him
the same thing all day long. When I worked at a big cloud I'd catch a
spammer and terminate them, then I'd have to talk to 16 different people
over the next 30 days about it. Some see a clear path to abuse@ as kind
and easy, while others see it as a place to vomit every single piece of
trash they have to nuke it into oblivion. At least a form forces people
to be intentional and thoughtful.
Most of us on this list would probably scratch our heads as to why
someone wouldn't want every single abuse complaint, but Linode and
DigitalOcean just see all of their massive barely educated self-hosting
Wordpress customers bombarding each other's abuse@ with endless piles of
piss, for example. Everyone has their burden, and it's an interesting
topic. Everything changes at scale.
Personally, I'm fine with just the abuse@ route and my intention is to
automate as many inbound reports as possible as I scale, but more often
than not what I find when I hit various points of scale is that instead
of doing better than OtherCompany is that I find out why they did what
they do.
On 2022-01-19 13:40, John Levine via mailop wrote:
It appears that Grant Taylor via mailop <gtay...@tnetconsulting.net>
said:
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On 1/19/22 2:54 AM, Alessandro Vesely via mailop wrote:
I guess it is difficult to process, but I fail to understand how
forms can ease that task,
I think it comes down to unstructured vs structured data. Forms can
have fields for each pertinent piece of information thus applying
structure to the reports.
You want structure, we have ARF and maybe XARF, which are delivered by
e-mail and designed to be machine generated and machine parsed. The
problem with forms is that they are not consistent and can't be
automated and I have much better things to do with my time than to
paste spam into other people's web forms.
R's,
John
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