I didn't really mean to go all out, anti-AT&T or anything. I was just merely using them as an example because when they block an IP address the bounce back message says to contact them directly at an email address. If instead of the email address this pointed to a form on their website, I think that would be much better.
AT&T is the only example I can think of right now that doesn't send you to a form to dispute a blacklisting. By contract, Microsoft (albeit, it's not really that direct of a link) sends you to a form to dispute an IP blacklisting - I like that better. Further from that, I'm not really sure if that's the type of abuse contact the OP was referring to in this thread. On Wed, Jan 19, 2022 at 8:07 PM Michael Rathbun via mailop < mailop@mailop.org> wrote: > On Wed, 19 Jan 2022 15:55:40 -0600, Scott Mutter via mailop > <mailop@mailop.org> wrote: > > >(AT&T is just an example here, but serves to better illustrate how a form > >could be useful in this situation) > > Based on their corporate behaviour in recent experience, I would assert > that > AT&T is not a useful case, comparable to the general run. > > For instance, in the tariff side, it is well known that AT&T's Global Fraud > Department has not responded to telephone calls for many years, and if we > want > to get traction handling a fraudulent account created in my wife's name, > which > AT&T required NO confirming identification to establish, my wife must > appear > in person at an official AT&T shop, with photo ID, to confirm that she is > the > person who did not set up the account. We decline to do this, so they > continue to bombard an email account I set up in 2008 for a test of a > co-reg > site, demanding payment. The fraudsters appear to have access to AT&T's > customer history database, my wife's SSAN, and access to the USPS database > that will give you the addresses of newly-vacated residences, the names of > the > former occupants, when they moved, and where they have moved to. > > AT&T could have caught the folks who ordered the tricked-out iPhone 13 on > installment, and had it sent to an address we vacated months ago, but yawn. > > At least we have a free phone for all the hassle, though we haven't decided > what to do with it. They do offer a form for fraud reports, but you can't > fill it out without knowing the entire account number, which you can't know > unless you activate the phone, or visit a store as noted above. > > So, imagine how keen they will be to handle silly little issues such as the > ones you describe. It's not difficult to imagine that the budget lines for > all those abuse-handling activities are asymptotically approaching the cube > root of zero. > > mdr > -- > Those who can make you believe absurdities > can make you commit atrocities. > -- Voltaire > > _______________________________________________ > mailop mailing list > mailop@mailop.org > https://list.mailop.org/listinfo/mailop >
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