Think of it this way: Two service calls, mileage and travel time, and parts ($2500 plus incidentals.)
Figure a $4000 bill when it’s all said and done. When you approach the 50% point is when we would look at replacement cost. We offered a new unit at a discount (Generac tossed in some $$$ as this was their problem, not ours) which made a new unit more attractive than repairing the original unit. The customer made the choice. There may have been lead time issues with the part as well, I don’t recall. -D > On Sep 14, 2023, at 9:20 AM, Jim Cathey <jim.cathey...@gmail.com> wrote: > > >> >> Generac says $2500 for a complete distributor. ... Since this is a piece of >> equipment that’s critical and still warrantied by Generac there’s no way we >> could even consider trying to jury-rig something. So we offer to essentially >> sell them a new (replacement) unit at or near our cost, plus installation. > > I don't understand here. So it's $2500. Ouch, but that had to be WAY less > than what was spent replacing > the entire unit. And it's a new assembly, swapped in. Should be > warrantable. What am I missing? > >> Due to Generac’s overengineering and inability to maintain stock or identify >> less expensive service parts, I got a 25kW standby set of roughly $40 plus >> installation. > > WAY better than my $400 45kW Kohler! > > -- Jim > _______________________________________ http://www.okiebenz.com To search list archives http://www.okiebenz.com/archive/ To Unsubscribe or change delivery options go to: http://mail.okiebenz.com/mailman/listinfo/mercedes_okiebenz.com
