It sounds like a good idea that Ebay REQUIRE contact between seller
and buyer before negative feedback is left. at this point, Ebay only
suggests this, as a way to resolve possible issues or problems. seems
like a good, sound idea.
jeff
On Jul 17, 2008, at 1:51 PM, JOHN REID Vintage Movie Memorabilia wrote:
Hi Sue
eBay recently announced that neutral feedbacks will no longer count
as negatives in your overall rating so you should be back to 100%
soon. Its a small concession but at least its something. Somebody
suggested that you should be required to contact the seller before
being able to leave negative or neutral feedback and that seems
pretty logical to me.
Regards
John
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PO Box 92
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Qld 4221
Australia
----- Original Message -----
From: Susan Heim
To: MoPo-L@LISTSERV.AMERICAN.EDU
Sent: Friday, July 18, 2008 4:35 AM
Subject: Re: [MOPO] Feedback Good/Bad
While I feel the feedback system is a viable one, sometimes people
don't consider the whole situation before they leave their
feedback. I have been on Ebay for 8 years and up to about a month
ago had 100% positive feedback. I work hard to maintain that. Then
one day I go in and am about to post some listings and I see my
feedback is 99.8. I did a doubletake. So, I go in and someone had
left me neutral feedback on two orders. He had ordered two
different size frames from two different auctions. Many of you are
my customers so you know how well we wrap the frames and the
lengths we go to ensure complete satisfaction. We bubblewrap each
frame and then put a huge dayglo green label on the front of the
bubblewrap that says "if you receive any damage, call us
immediately and we will take care of it".
So, this customer received both his frames and one frame had a
slight bend in one of the frame legs from shipping. He never called
me, never gave me the opportunity to send him a replacement, just
left his feedback. So, I called him. He says "no problem", I just
put it on my vice I have in my garage and gently pulled out the
slight bend. You can't even tell now". So, I asked him why he
didn't call me before he left feedback. His response was that the
bend was so slight, he knew he could fix it quickly himself. He
reminded me that he didn't leave "negative" feedback, but neutral
on both orders, even though only 1 leg of 1 frame had the bend. He
also added that at first he thought they were just like the plastic
frames he bought from his local hobby shop, but once he opened them
up he saw they came with 1/8" thick plexiglass and were constructed
very nicely he saw they were high quality. He said he liked them a
lot and would be ordering more. He said he left his feedback right
as he saw the bent frame leg before he actually looked at the whole
frame.
Now, he did leave neutrals on both auctions, but he included in his
comments that the frames were cheaply made, how he was at fault for
not investigating further, etc. He said he jumped the gun with his
"feedback" before he actually looked at the frames entirely and
now, would not have left that feedback. I ask him to contact Ebay
and tell them he had made a mistake or at least go back into the
feedback and write that he had jumped the gun, etc. Of course, he
never did, so he won't be buying my frames again! Now, of course,
I had nothing to do with the damage. We ship about 1500 frames a
month and every two or three months, we get a bent leg and
occasionally a broken piece of plexiglass. That is pretty good
odds, even though I wish it was no damage ever. I know I'm
dreaming. The point is, my 100% positive feedback is gone due to a
situation totally out of my control.
I am very careful when I leave feedback for someone as I know it
can mean a lot to their situation.
Sue
www.hollywoodposterframes.com
----- Original Message -----
From: Patrick Michael Tupy
To: MoPo-L@LISTSERV.AMERICAN.EDU
Sent: Thursday, July 17, 2008 9:58 AM
Subject: Re: [MOPO] Leaving Bad Feedback
Michael, I left bad feedback for the first time and did it three
times with three different Sellers.
The reason: They got paid on time, but never responded to email
and never shipped the items.
Ebay has suspended two of these Sellers. So weird that they had
great feedback right up to the
time I'd purchased items. Then they had a string of 8-10 Buyers
leaving Neg feedback due to
never receiving the items purchased.
Claims filed, but I have even less faith in PayPal than I do in
Ebay, so that $ is likely gone.
Patrick
ps: I should note that none of these Sellers were selling posters.
On Jul 17, 2008, at 6:47 AM, Michael B wrote:
how often do you ACTUALLY leave bad feedback? do you do it
sparingly, and for what reason?
deceptive description grossly and deceptive?
forever to ship or bad packahing causing damage?
????
???
??
?
michael
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