However, how would they police that? Someone could say they left phone messages or called.
Sue At the moment there is a box that comes up before you leave negative or neutral asking whether you have contacted the seller, etc but it is not an actual requirement. I have an account manager with eBay and he has told me that they are encouraging all sellers to only communicate through the eBay system which is both a pain and impractical. Their point is that they can then easily verify what communication has taken place in the event of some dispute. It seems to me that the next logical step will be that eBay will require some sort of dialogue through their system before a negative can be left - maybe something similar to the non paying bidder dispute process. Regards John Sign up for my regular newsletter on movie memorabilia: http://www.moviemem.com/pages/page.php?mod=account&go=register Visit my Website: www.moviemem.com All About Australian posters: http://search.reviews.ebay.com/members/johnwr_W0QQuqtZg My eBay Store and Lisitngs: http://myworld.ebay.com/johnwr/ Exhibitions: http://www.moviemem.com/pages/page.php?page=15 JOHN REID VINTAGE MOVIE MEMORABILIA PO Box 92 Palm Beach Qld 4221 Australia ----- Original Message ----- From: Susan Heim To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Friday, July 18, 2008 7:13 AM Subject: Re: [MOPO] Feedback Good/Bad Hi John, Thank you for letting me know. Dave at Cinemasterpieces just told me also. That is great. I agree with you that you should have to contact the seller before leaving feedback just to give an opportunity to rectify the situation. However, how would they police that? Someone could say they left phone messages or called. It's would be easier to police it if Ebay makes you go through their system to contact the seller so there is a paper trail, but who knows. I guess there is always going to be problems when people have to deal with each other. Sue www.hollywoodposterframes.com ----- Original Message ----- From: JOHN REID Vintage Movie Memorabilia To: Susan Heim ; MoPo-L@LISTSERV.AMERICAN.EDU Sent: Thursday, July 17, 2008 1:51 PM Subject: Re: [MOPO] Feedback Good/Bad Hi Sue eBay recently announced that neutral feedbacks will no longer count as negatives in your overall rating so you should be back to 100% soon. Its a small concession but at least its something. Somebody suggested that you should be required to contact the seller before being able to leave negative or neutral feedback and that seems pretty logical to me. Regards John Sign up for my regular newsletter on movie memorabilia: http://www.moviemem.com/pages/page.php?mod=account&go=register Visit my Website: www.moviemem.com All About Australian posters: http://search.reviews.ebay.com/members/johnwr_W0QQuqtZg My eBay Store and Lisitngs: http://myworld.ebay.com/johnwr/ Exhibitions: http://www.moviemem.com/pages/page.php?page=15 JOHN REID VINTAGE MOVIE MEMORABILIA PO Box 92 Palm Beach Qld 4221 Australia ----- Original Message ----- From: Susan Heim To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Friday, July 18, 2008 4:35 AM Subject: Re: [MOPO] Feedback Good/Bad While I feel the feedback system is a viable one, sometimes people don't consider the whole situation before they leave their feedback. I have been on Ebay for 8 years and up to about a month ago had 100% positive feedback. I work hard to maintain that. Then one day I go in and am about to post some listings and I see my feedback is 99.8. I did a doubletake. So, I go in and someone had left me neutral feedback on two orders. He had ordered two different size frames from two different auctions. Many of you are my customers so you know how well we wrap the frames and the lengths we go to ensure complete satisfaction. We bubblewrap each frame and then put a huge dayglo green label on the front of the bubblewrap that says "if you receive any damage, call us immediately and we will take care of it". So, this customer received both his frames and one frame had a slight bend in one of the frame legs from shipping. He never called me, never gave me the opportunity to send him a replacement, just left his feedback. So, I called him. He says "no problem", I just put it on my vice I have in my garage and gently pulled out the slight bend. You can't even tell now". So, I asked him why he didn't call me before he left feedback. His response was that the bend was so slight, he knew he could fix it quickly himself. He reminded me that he didn't leave "negative" feedback, but neutral on both orders, even though only 1 leg of 1 frame had the bend. He also added that at first he thought they were just like the plastic frames he bought from his local hobby shop, but once he opened them up he saw they came with 1/8" thick plexiglass and were constructed very nicely he saw they were high quality. He said he liked them a lot and would be ordering more. He said he left his feedback right as he saw the bent frame leg before he actually looked at the whole frame. Now, he did leave neutrals on both auctions, but he included in his comments that the frames were cheaply made, how he was at fault for not investigating further, etc. He said he jumped the gun with his "feedback" before he actually looked at the frames entirely and now, would not have left that feedback. I ask him to contact Ebay and tell them he had made a mistake or at least go back into the feedback and write that he had jumped the gun, etc. Of course, he never did, so he won't be buying my frames again! Now, of course, I had nothing to do with the damage. We ship about 1500 frames a month and every two or three months, we get a bent leg and occasionally a broken piece of plexiglass. That is pretty good odds, even though I wish it was no damage ever. I know I'm dreaming. The point is, my 100% positive feedback is gone due to a situation totally out of my control. I am very careful when I leave feedback for someone as I know it can mean a lot to their situation. Sue www.hollywoodposterframes.com ----- Original Message ----- From: Patrick Michael Tupy To: MoPo-L@LISTSERV.AMERICAN.EDU Sent: Thursday, July 17, 2008 9:58 AM Subject: Re: [MOPO] Leaving Bad Feedback Michael, I left bad feedback for the first time and did it three times with three different Sellers. The reason: They got paid on time, but never responded to email and never shipped the items. Ebay has suspended two of these Sellers. So weird that they had great feedback right up to the time I'd purchased items. Then they had a string of 8-10 Buyers leaving Neg feedback due to never receiving the items purchased. Claims filed, but I have even less faith in PayPal than I do in Ebay, so that $ is likely gone. Patrick ps: I should note that none of these Sellers were selling posters. On Jul 17, 2008, at 6:47 AM, Michael B wrote: how often do you ACTUALLY leave bad feedback? do you do it sparingly, and for what reason? deceptive description grossly and deceptive? forever to ship or bad packahing causing damage? ???? ??? ?? ? michael ---------------------------------------------------------------------- The Famous, the Infamous, the Lame - in your browser. Get the TMZ Toolbar Now! 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