I have called micrsoft and got my free support that comes with the purchase
of a new operating system.
they helped me on the spot and I had 30 day left to ask for more help.
----- Original Message -----
From: "Larry Marshall" <[EMAIL PROTECTED]>
To: "Newbie" <[EMAIL PROTECTED]>
Sent: Saturday, October 14, 2000 7:19 PM
Subject: Re: [newbie] Mandrake Support
> >
> > I now know that various distributions deal with support in different
ways.
> > Slackware has email and web support. Red Hat has telephone support.
However,
> > I find Mandrake to be the best distribution for my needs. If Macmillan
> > simply did not say they were offering "guaranteed 24-hour turnaround"
support,
> > there would be no issue. I would purchase it anyway.
>
> Do you realize that you're talking about no more than a couple
> "incidents" being covered by this support? Look closely at any of the
> agreements and you'll find that there's a time period and there's also a
> number of incidents where you can ask for, and receive, information.
>
> You are right that you should have gotten a response from Macmillan. It's
> also been stated that there have been enough problems with that support
> that Mandrake has taken it back so your experience (or at least the
> collective experience of the customer base) has been acknowledged
> by the parent company.
>
> > My concern is that someone not familiar or experienced with Linux and
the
> > open source community process may be frustrated by the lack of response.
>
> Maybe so...but if they're a Windows user they have never gotten any
> response.
>
> > Mandrake seems to have set the goal of being the best Linux
distribution. I
> > think they are doing it. This is one small element in the overall
picture.
>
> That would seem to be the case. The RedHat people have just released a
> distro that seems to have problems with its "new" compiler (you can't even
> compile the kernel being distributed with it. I tried to install it the
> other day and could log on as root but couldn't even get a user running
> effectively. I decided that it just wasn't worth it. I guess I should
> have used my telephone support :-)
>
> Cheers --- Larry
>
>
>
