Hello NLUG, *Do I need a file transfer service? Insight and suggestions will be much appreciated as always* I upload 22GB to 31GB of video weekly to Comcast and lesser amounts to Cox Media and Charter- For Comcast I have to upload at this URL: https://connect.telvue.com / IP 35.224.46.35 By comparison, uploading to *COMCAST TAKES OVER 8 TIMES LONGER ... ON A GOOD DAY!!! *
Here's a little graphic I sent them showing how slow Comcast Telvue is compared to Charter and Cox Media on a 1.9GB test file (AND I SENT THEM THE TEST FILE SO THEY CAN TRY IT FOR THEMSELVES): Charter CoxMedia Comcast Telvue IS OVER 2m47s 2m34s *22m21s* <<<< 8 TIMES SLOWER I've been emailing Comcast's contact for 4 to 6 months about how slow this is and the only response I ever get is: "seems to be working fine" <<--- i.e., Not our problem; can't help ya. Finally Comcast management gets out of bed after months of hibernation and tells me: *Sir,* *We upload to Telvue all the time without issue. We have hundreds of other customers who upload without issue.* *We just uploaded just now without issue.* *Blaming Comcast/Telvue is serving no purpose without doing the necessary troubleshooting steps. Logical troubleshooting starts at the source of the network path. Additionally, comparing speed uploads does not identify a network path issue. * *Your path to Telvue on the AT&T network will likely contain many different hops. There is very possibly a problem with the path to Telvue somewhere on the network. The logical first step is to start at your upload location and check the path. Since you are an AT&T customer, Comcast can’t help with their network. * *That being said we’d like to do what we can to help…* *TRACERT is a good way to see the path and the speeds along the path. Have you done this?* I replied: I need exact specific information: How many hours, minutes and seconds did it take you to upload that test file to Telvue? Very surprisingly I haven't gotten a response to this yet. Is there an upload utility that will speed this up? Do I need to employ a cloud file delivery service or some other service to get my files there in a timely manner? Here are my Traceroute results: (base) [jml@localhost ~]$ traceroute https://connect.telvue.com traceroute to https://connect.telvue.com (35.224.46.35), 30 hops max, 60 byte packets 1 _gateway (10.1.11.254) 0.166 ms 0.094 ms 0.067 ms 2 192.168.1.254 (192.168.1.254) 7.224 ms 7.211 ms 7.265 ms 3 23-127-32-1.lightspeed.nsvltn.sbcglobal.net (23.127.32.1) 8.596 ms 8.626 ms 8.642 ms 4 99.174.25.198 (99.174.25.198) 9.364 ms 9.378 ms 9.450 ms 5 * * * 6 * * * 7 * * * 8 32.130.16.5 (32.130.16.5) 14.861 ms 8.664 ms 12.147 ms 9 gar1.nsvtn.ip.att.net (12.122.96.85) 8.402 ms 8.296 ms 8.328 ms 10 12.255.10.10 (12.255.10.10) 9.662 ms 12.255.10.12 (12.255.10.12) 8.712 ms 12.255.10.20 (12.255.10.20) 8.430 ms 11 * * * 12 108.170.249.67 (108.170.249.67) 9.405 ms 142.251.55.118 (142.251.55.118) 8.372 ms 209.85.246.230 (209.85.246.230) 8.395 ms 13 209.85.246.249 (209.85.246.249) 10.457 ms 72.14.233.145 (72.14.233.145) 11.756 ms 9.923 ms 14 209.85.246.249 (209.85.246.249) 10.771 ms 64.233.175.251 (64.233.175.251) 9.768 ms 142.251.51.243 (142.251.51.243) 16.502 ms 15 209.85.254.85 (209.85.254.85) 17.641 ms 142.251.51.241 (142.251.51.241) 1371.387 ms 216.239.40.141 (216.239.40.141) 16.104 ms 16 216.239.48.192 (216.239.48.192) 32.304 ms 142.251.226.108 (142.251.226.108) 30.806 ms 216.239.58.94 (216.239.58.94) 31.737 ms 17 216.239.50.0 (216.239.50.0) 33.507 ms * * 18 209.85.251.95 (209.85.251.95) 32.135 ms 216.239.41.191 (216.239.41.191) 33.499 ms 142.250.56.49 (142.250.56.49) 33.390 ms 19 142.251.70.239 (142.251.70.239) 30.842 ms * 209.85.242.21 (209.85.242.21) 33.031 ms 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * (base) [jml@localhost ~]$ -- -- You received this message because you are subscribed to the Google Groups "NLUG" group. To post to this group, send email to nlug-talk@googlegroups.com To unsubscribe from this group, send email to nlug-talk+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/nlug-talk?hl=en --- You received this message because you are subscribed to the Google Groups "NLUG" group. To unsubscribe from this group and stop receiving emails from it, send an email to nlug-talk+unsubscr...@googlegroups.com. To view this discussion on the web visit https://groups.google.com/d/msgid/nlug-talk/CALdmzXYaUUFD91xjUMqfavs2ad9sv-dzGnLe3qNdYnf0Lc3wqg%40mail.gmail.com.
