I AM the helpdesk! I have 2 desktop techs that handle hardware, phone, moves etc.... By your standards I get paid helpdesk money but there are higher reasons I work for a childrens services non profit, money isn't everything it just helps. John W. Cook Systems Administrator Partnership For Strong Families Sent to you from my Blackberry in the Cloud
----- Original Message ----- From: Erik Goldoff <egold...@gmail.com> To: NT System Admin Issues <ntsysadmin@lyris.sunbelt-software.com> Sent: Tue Aug 18 11:33:38 2009 Subject: RE: Mail server software "...I take the time to teach and empower my users, most admins neither make or take the time to do so. " Then you are extremely privledged to have the opportunity and resources to do so (serously, no sarcasm intended) ! In many environments, the Help Desk has the day to day interaction with the users, and admins are only in the escalation chain for what the Help Desk cannot resolve ( correctly or otherwise ) ... Or else the admin is already working 55+ hours a week in a 40 hour job with too few resources, and not enough time or budget to complete all the 'priority' tasks on his/her list . ( I'm using arbitrary salary $$$ here, but they're close in some environments ) And how do you help your boss explain to the executive board ( CEO/CFO/CIO etc ) why he's got $30+ per hour staff doing the job of $20 per hour staff ??? Reality really hurts in many many locations especially these last couple of years ... Erik Goldoff IT Consultant Systems, Networks, & Security -----Original Message----- From: John Cook [mailto:john.c...@pfsf.org] Sent: Tuesday, August 18, 2009 9:50 AM To: NT System Admin Issues Subject: RE: Mail server software I take the time to teach and empower my users, most admins neither make or take the time to do so. I'm sure you've gone on a rant once or twice about how stupid someone was for doing something they know better than to do. I don't think being able to restore any (as in all messages ever sent or received) random message is a requirement for 99.99% of the companies out there. The White House can't even do it (go figure!) If you've never had to restore a mailbox because you've designed around Exchanges limitations then you fully understand that there are shortcomings, as with every other piece of software on the planet. Well done! John W. Cook Systems Administrator Partnership For Strong Families 315 SE 2nd Ave Gainesville, Fl 32601 Office (352) 393-2741 x320 Cell (352) 215-6944 Fax (352) 393-2746 MCSE, MCTS, MCP+I, A+, N+, VSP4, VTSP4 ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ CONFIDENTIALITY STATEMENT: The information transmitted, or contained or attached to or with this Notice is intended only for the person or entity to which it is addressed and may contain Protected Health Information (PHI), confidential and/or privileged material. Any review, transmission, dissemination, or other use of, and taking any action in reliance upon this information by persons or entities other than the intended recipient without the express written consent of the sender are prohibited. This information may be protected by the Health Insurance Portability and Accountability Act of 1996 (HIPAA), and other Federal and Florida laws. Improper or unauthorized use or disclosure of this information could result in civil and/or criminal penalties. Consider the environment. Please don't print this e-mail unless you really need to. ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
