This happens ever so often... Most times, a gentle "sorry, we're very happy with our supplier" solves that problem. For those who don't get it, I would put them on speaker phone and continue with whatever I was doing until they got to the end of whatever they insisted on saying, at which point I would say, "Sorry, not going to happen."
The first approach takes about 15-30 seconds, and the second takes only 5 seconds more -- at the end of their ramblings. I occasionally request info via email, at least for vendors of security or networking equipment. I've found a few good products this way. -ASB: http://XeeSM.com/AndrewBaker On Tue, Apr 27, 2010 at 1:05 PM, John Aldrich <jaldr...@blueridgecarpet.com>wrote: > I’m assuming most of you are like me and in charge of the “consumables” > for your laser copiers/printers/fax machines. How do you have your people > trained to deal with the cold-callers who try to get you to buy the toners? > > Mostly, my users are trained to refer the call to me, but it’s starting to > get old with upwards of 3 or 4 calls per week and having to tell them > “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 > seconds to a minute I’d rather spend reading this list, etc. J > > I thought about emailing my users and telling them that there are only 3 > people who order ink & toner and if the caller doesn’t ask for one of us by > name, they aren’t our supplier, and that I’d prefer the caller never get > passed along; but I’m afraid that if I do that, someone might go ahead and > order toner from someone other than our normal suppliers. (I don’t have a > lot of faith in my “users” J) > > > > [image: John-Aldrich][image: Tile-Tools] > > > > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
<<image002.jpg>>
<<image001.jpg>>
