You brute, you... :) -ASB: http://XeeSM.com/AndrewBaker
On Tue, Apr 27, 2010 at 1:51 PM, Steven M. Caesare <scaes...@caesare.com>wrote: > Excellent! > > > > Other fun tactics: > > > > - “Hold on, we are looking for a new vendor and would love to > evaluate your products, please hold on while I transfer you to our > purchasing specialist.” – Then proceed to transfer the call to the > unsuspecting accountant lady with an accent so thick you can’t make out > anything she says over the phone, and has no idea what a toner cartridge > even is… > > > > - “Oooh, I’m so glad you called… we have about 18,000 devices > across all of our global office we need to procure a new vendor to supply > (pause to allow the sound of dollar signs rattling in their eyesockets to > come across the line). We have standardized on the <insert bogus make/model > name here> line of printers, what are your prices for them in lots of 5,000 > or more?” – Agree to allow them to get back to you when they can’t > immediately find the correct cartridge in their system. > > > > - “Absolutely… we just had to drop our last vendor because they > didn’t comply with MIL-SPEC #8675309 as per the new gov’t regs. I assume you > do?” > > > > > > -sc > > > > *From:* Jeff Frantz [mailto:jfra...@itstechnologies.com] > *Sent:* Tuesday, April 27, 2010 1:33 PM > > *To:* NT System Admin Issues > *Subject:* RE: Ink & toner "cold callers" > > > > I tell them we’re a paper-free environment my nutty tree-hugging boss > insists everything gets scanned and no paper is allowed. I explain we have > no printers, copiers or anything that generates a piece of paper. All we > have are scanners and shredders. The reactions you get are hilarious! > > > > -Jeff > > > ------------------------------ > > *From:* John Aldrich [mailto:jaldr...@blueridgecarpet.com] > *Sent:* Tuesday, April 27, 2010 1:06 PM > > *To:* NT System Admin Issues > *Subject:* Ink & toner "cold callers" > > > > I’m assuming most of you are like me and in charge of the “consumables” for > your laser copiers/printers/fax machines. How do you have your people > trained to deal with the cold-callers who try to get you to buy the toners? > > Mostly, my users are trained to refer the call to me, but it’s starting to > get old with upwards of 3 or 4 calls per week and having to tell them > “sorry, we’re under a maintenance contract. Goodbye” and hang up. It’s 45 > seconds to a minute I’d rather spend reading this list, etc. J > > I thought about emailing my users and telling them that there are only 3 > people who order ink & toner and if the caller doesn’t ask for one of us by > name, they aren’t our supplier, and that I’d prefer the caller never get > passed along; but I’m afraid that if I do that, someone might go ahead and > order toner from someone other than our normal suppliers. (I don’t have a > lot of faith in my “users” J) > > > > [image: John-Aldrich][image: Tile-Tools] > > > > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~
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