How are your open source skills? This is a full featured option and its free aside from your time...
http://sourceforge.net/projects/itop/ On Wed, May 25, 2011 at 2:18 AM, Mark Robinson <mark.robin...@cips.org>wrote: > Hi all, > > > > I am currently going through a make v buy exercise on incident logging / > helpdesk software to ascertain which will be the most cost-effective. > > > > Are there any recommendations for a *cheap* helpdesk solution that will > enable users to log calls via a web browser interface, will allow > assignation of calls to various different resources i.e. Support Analysts > and will also allow the setting up of SLA’s and reporting of performance > against those SLA’s? > > > > Many thanks, > > > Mark > > IMPORTANT INFORMATION > > > Internet communications are not secure and therefore CIPS does not accept > legal responsibility for the contents of any e-mail message sent via this > medium. The content of any e-mail communication is the view of the > individual and CIPS does not accept legal liability for the contents. > Although this message and any attachments are believed to be free of virus > or other defect that might affect any computer system into which it is > received and opened, it is the responsibility of the recipient to ensure > that it is virus free and no responsibility is accepted by CIPS for any loss > or damage in any way arising from its use. > > > > -- > Scanned by iCritical. > > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ > ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ > > --- > To manage subscriptions click here: > http://lyris.sunbelt-software.com/read/my_forums/ > or send an email to listmana...@lyris.sunbeltsoftware.com > with the body: unsubscribe ntsysadmin > ~ Finally, powerful endpoint security that ISN'T a resource hog! ~ ~ <http://www.sunbeltsoftware.com/Business/VIPRE-Enterprise/> ~ --- To manage subscriptions click here: http://lyris.sunbelt-software.com/read/my_forums/ or send an email to listmana...@lyris.sunbeltsoftware.com with the body: unsubscribe ntsysadmin
