Blanket statement: See Oracle Sun Service Sales Representative. The writing is the same across the walls. Oracle provides 'blanket support' for any Solaris OS installations across the board. The hardware vendors maintain support MAINLY for their hardware and possibly for the OS preinstallation (if they do it) on their CERTIFIED configurations. Third-party hardware vendor(s) may or may not continuing certifying their new hardware (or current hardware inventory) with Oracle Solaris 10 or higher. The inconsistency would mainly deal with the provided 'value-add' coming from the hardware vendors from this point of support for BOTH hardware and Solaris OS install. That Solaris OS support may either be contracted through the hardware vendor channel's help desk or pointed directly to Oracle help desk but contained in a blanket coverage contract from that hardware vendor. So the 'blanket coverage' provided by Oracle was to protect your Solaris OS installation investment and is spelled out on the OS primary support website. They wanted to save and help customers wanting to stay with their invested Solaris OS installs. My point is that it doesn't matter what hardware vendor you have or chose in this particular subject. The goal is that the Solaris OS has some level of professional maintenance and support warranty for consumers - **mainly** provided by Oracle (i.e. if all else fails). ~ Ken Mays
--- On Tue, 4/27/10, Giovanni Tirloni <gtirl...@sysdroid.com> wrote: From: Giovanni Tirloni <gtirl...@sysdroid.com> Subject: Re: [osol-discuss] Solaris on HP x86 servers To: matth...@pfuetzner.de Cc: opensolaris-discuss@opensolaris.org, "Charles Hedrick" <hedr...@rutgers.edu> Date: Tuesday, April 27, 2010, 7:23 AM People have been reporting their experiences both talking to Oracle, HP, Dell, etc regarding Solaris support and how there are conflicting views out there. You seem to be shooting the messengers. I'll report my experience here (please don't shoot me): our Dell sales rep has stated that they will offer support for Solaris on Dell servers. When asked who'd be providing that support (Oracle or Dell), they said their own engineers would for as long as the warranty period lasted. I've placed the same question to our HP sales rep and I'm waiting for their answer just to see if it matches other peoples' experience. Personally, I find the conflicting views just a result of slow channel negotiations and slow moving corporations. Those of us requiring consistent facts should probably wait a few months until agreements get reviewed and word goes all the way down to the sales rep in each organization. If they are selling support right now when they shouldn't, it's not our problem: they will have to honour their contracts. I wonder if you're regarded as a hero against the masses of ignorant zombies outside your walled garden. 2010/4/27 Matthias Pfützner <matth...@pfuetzner.de> Again, as stated, can you please provide a PUBLIC REFERENCABLE site, that explicitly states that? Preferable (no: Exclusively!) with an URL, that starts wirh hp.com? Thanks! Sadly, as I'm a Sun/Oracle Employee, I have NO INSIGHT into HP's actions, NOR into Oracle Management decisions. Those, that need to know inside Sun/Oracle have NOT updated or changed the Solaris FAQ, it still states, that HP OEM deals are available. And it's last been updated on April 23rd! And it still refers to the following HP web-site: http://h20219.www2.hp.com/services/us/en/consolidated/os-sun-solaris.html?jumpid=reg_R1002_USEN That website STILL exists! Matthias You (Charles Hedrick) wrote: > This is getting absurd. Our local HP people checked back and still agree with > the statement that > wrigtim got about Oracle cancelling the HP contract. It's pretty clear that > there are two different stories out there, both among people who should know. > Any of you who are Oracle employees: your employer needs to get their > communications strategy together. -- Matthias Pfützner | Tel.: +49 700 PFUETZNER | Wenn wirklich mal ein Lichtenbergstr.73 | mailto:matth...@pfuetzner.de | Gefühl aufkommen sollte, D-64289 Darmstadt | AIM: pfuetz, ICQ: 300967487 | dann weinen die Eiswürfel. Germany | http://www.pfuetzner.de/matthias/ | Dieter Hildebrandt _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org -- Giovanni -----Inline Attachment Follows----- _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
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