> From: opensolaris-discuss-boun...@opensolaris.org [mailto:opensolaris- > discuss-boun...@opensolaris.org] On Behalf Of Ken Gunderson > > > From: opensolaris-discuss-boun...@opensolaris.org [mailto:opensolaris- > > discuss-boun...@opensolaris.org] On Behalf Of Edward Ned Harvey > > > > Specifically in the case of sol10 vs osol, you pay for support, because > > your > > server is important to the productivity of the company. The $400/yr > > for > > support is nothing compared to the salaries of all the employees. If > > you > > save even 1 minute throughout the year, or reduce risk to the company's > > assets, data, or employee productivity, then it's more costly to *not* > > have > > support. > > You seem to be operating under the delusion that a commercial support > contracts are magic bullets
I didn't even bother reading beyond this line, because it's already so ridiculous there's no point to continue. I never said, hinted, or believed that a support contract magically fixes problems. Allow me to restate my OP, in different words: Every product is flawed, whether free or commercial. * If you use a free product without support, and a problem happens, you're on your own to fix it. (See below.) * If you use a commercial product without support and a problem happens, you're even worse. Because you don't have entitlement to updates, most likely. * If you use a product with a support contract, and a problem happens, then the value you get depends on the organization providing support. I have found redhat support to be useless except for update entitlement; I don't recommend them generally. I have found solaris 10 support to be extremely useful, and I do recommend them. Recently (2 weeks ago) I encountered a bug in subversion 1.5.7, which is the latest release in the 1.5 series. I spent nearly a week emailing back and forth with the development mailing list, asking how to compile and debug, profile and trace the source code. Considering I didn't pay them anything, they were extremely nice and helpful to me. But considering the loss of my time, and other peoples' time, I regret having not purchased a support contract. I shouldn't be digging through subversion source code, that I'm totally unfamiliar with. A subversion developer should do that. _______________________________________________ opensolaris-discuss mailing list opensolaris-discuss@opensolaris.org
