I am having some problems getting good mental model of a typical ticket "flow" should be.
I understand the linking of various system email addresses to queues, so new requests come into their designated queues. After a ticket arrives at the Queue, an agent then does something. That's where I get lost. Is there a flow chart or outline of a typical ticket flow? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
