On Tue, Oct 07, 2003 at 05:22:04PM -0500, Rob Dewhirst wrote: > > > > Is there a flow chart or outline of a typical ticket flow? > > > > it is intended to move tickets between queues. > > So I have my single OTRS address set up to go to the RAW queue. > > Once its there, what would be the standard thing to do? Move it to another > queue?
you can setup multiple aliases for the otrs account and assign those email addresses to queues. Once a mail arrives in one queue you can move it to others (for example, escalate it to 2. level support, etc.) -- Regards, Wiktor Wodecki _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
