proceed it, answer it, close it, be happy :-) On Wed, Oct 08, 2003 at 09:33:59AM -0500, Rob Dewhirst wrote: > > > you can setup multiple aliases for the otrs account and assign those > > email addresses to queues. Once a mail arrives in one queue you can move > > it to others (for example, escalate it to 2. level support, etc.) > > I understand I can do this. > > Once a ticket arrives in whatever queue its supposed to, what is the usual > way to deal with it? > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > Support oder Consulting für Ihr OTRS System? > => http://www.otrs.de/
-- Regards, Wiktor Wodecki _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
