Hi, Robert. Here's another example on how useless the current timeout is:
09.05.2004 23:27:07 NewTicket 10.05.2004 20:07:02 OwnerUpdate, New Owner is 'dseifert' (ID=2). 10.05.2004 20:07:02 Ticket lock. 10.05.2004 20:07:55 SendAnswer 11.05.2004 21:45:06 FollowUp 12.05.2004 08:55:59 SendAnswer 13.05.2004 01:45:07 FollowUp 13.05.2004 06:46:53 SendAnswer 13.05.2004 20:14:18 SendAnswer 13.05.2004 22:09:12 FollowUp 14.05.2004 07:32:00 (I start to write an answer) 14.05.2004 07:35:01 Unlock due to Timeout 14.05.2004 07:45:50 SendAnswer Remember, the timeout is 5000 minutes. A mail from the customer got answered in less than a day, usually faster. This morning, though, OTRS actually unlocked the ticket WHILE I was writing a reply! -- Daniel Seifert <[EMAIL PROTECTED]> _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
