On Monday, May 10, 2004 2:04 PM Daniel Seifert <[EMAIL PROTECTED]> wrote: >> Hi, >> >>> Am Mo, den 10.05.2004 schrieb Robert Kehl um 13:28: >>>>> have unlocked if no FollowUp had been received. The owner is >>>>> changed back to '[EMAIL PROTECTED]', what is probably undesirable. >>>> >>>> I don't see where the owner is changed back to root? >>> >>> 04/05/2004 16:00:11 >> >> It doesn't say "Owner changed to root", it just says that the user >> 'root' has changed the ticket state. But the ticket still belongs to >> me. Iit does this whenever a follow-up is received, as the follow-up >> is sorted in by the system, not by me manually :) I don't think this >> is a configuration issue on my side.
That's what it's ought to be, good. >> No, it wasn't, it was in my queue. Otherwise it wouldn't have been me >> receiving the ticket timeout, but root, would it? Point. >>> Can you please compare the rights of '[EMAIL PROTECTED]' and >>> 'dseifert'? >> >> How do I do this? http://localhost/otrs/index.pl?Action=AdminUserGroup >>> Additionally: Who is the Postmaster, I bet '[EMAIL PROTECTED]'? >> >> Postmaster on the Linux box? No, the OTRS PostMaster. $Self->{PostmasterUserID} - if not set, it defaults to 1, which were '[EMAIL PROTECTED]'. Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
