I have this running on SuSE 9.3

apache2-2.0.53-9.2
apache2-prefork-2.0.53-9.2
otrs-2.0.2-01
apache2-mod_perl-2.0.0-4

Looks as if I'm just a bit behind in my patch levels, but that might make the difference in this case.

FYI, all I have done on this particular system us the SuSE 9.3 install and then have it get online updates. before I started installing OTRS. OTRS was installed with the rpm package.

I suppose you could try and downgrade apache2-prefork and or mod_perl, but that would warrant a look at what the changes were and why they were made between the 2 versions.

On Aug 25, 2005, at 7:55 AM, John Heidingsfelder wrote:


Hello,

I was wondering if anyone here has implemented otrs 2.0.2-01 on Suse 9.3. I'm having issues starting the apache2-prefork service after otrs is installed.

apache2-2.0.54-4.1
apache2-prefork-2.0.54-4.1
otrs-2.0.2-01.i386.rpm

and from the follow up message...

  Almost forgot.  The mod_perl version:

  apache2-mod_perl 2.0.1-2.1


rcapache2 restart
[Thu Aug 25 10:53:27 2005] [warn] module perl_module is already loaded, skipping
Syntax OK
Shutting down httpd2 (waiting for all children to terminate) done Starting httpd2 (prefork) [Thu Aug 25 10:53:27 2005] [warn] module perl_module is already loaded, skipping
failed

Loads proper once otrs is removed.

 rcapache2 start
Starting httpd2 (prefork) [Thu Aug 25 10:54:25 2005] [warn] module perl_module is already loaded, skipping
done

I have recomplied from source and installed as well, with the same effect. Can anyone recommend a proper OS/apache2 version to use with otrs?

Thanks for your advice.

John




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