Re: [otrs] Can users (agents) work with OTRS by email?

[Nils Breunese (Lemonbit)]

Oleg Polovinkin wrote:

Nils Breunese (Lemonbit) wrote:

Oleg Polovinkin wrote:

Hmmm... Can't understand, why not look at user base, if email of
sender is agent
email?..

In our setup we have e-mail addresses that belong to both agents and

you are requesting, but currently OTRS does not support this workflow
AFAIK.

'customers'. Of course it is not impossible to have a system work like

Aren't that addresses of agents and customers in different tables?

Nils Breunese.

That could very well be, but what does that change? If you want a OTRS workflow that works via e-mail exclusively, then that will have to be coded as it is not currently available.

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