Amedee Van Gasse a écrit :
On Mon, November 3, 2008 15:20, Ugo Bellavance wrote:
Amedee Van Gasse a écrit :
Hello,
When I merge one ticket into the other, the old ticket is changed to:
(for example)
Merged Ticket 2008102110000024 to 2008102110000015.
OTRS version is 2.3.2.
Is this normal behavior? I have used OTRS in the past, and then it
didn't leave any trace of the old ticket after a merge. (except of
course in the new ticket)
If this can be turned off, how does that work?
I agree... I think that once it is merged, the contents of the source
ticket should be copied in the destination ticket and the source ticket
should not be displayed anymore.
Ugo
Thank you Ugo.
So now my question is: how can I make OTRS work that way?
I guess the best way would be to create a bug in the bugzilla...
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