Hi Steve See comments in line.
> -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Steve Clark > Sent: 28 May 2010 15:08 > To: User questions and discussions about OTRS. > Cc: Louis Becker > Subject: Re: [otrs] Additional Dropdowns on Customer Interface > > Mine only has "Phone-Ticket" and "Email-Ticket" buttons also that is > what I was > referring to. Sorry for the confusion and thanks for the explanation. > > Also I have done some investigation and have the following questions: > 1) I can only get free fields to appear in ticket zoom. I can also see freetext on right hand side of summary ticket in Queue view. > 2) What is the link field for - I get a broken link if I click on it: > http://myotrs.server.com/handle?query=$LQData{"TicketFreeText1"} > You can disable the link functionality by removing the tick mark under Core::TicketFreeText in SysConfig. Otherwise you can specify you own URL and "$LQData{"TicketFreeText1"}" part will be replaced with your selection in the dropdown list. > > -- > Stephen Clark > NetWolves > Sr. Software Engineer III > Phone: 813-579-3200 > Fax: 813-882-0209 > Email: steve.cl...@netwolves.com > www.netwolves.com > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! > http://www.otrs.com/en/support/enterprise-subscription/ DISCLAIMER This message is intended solely for the individual(s) and entity(s) to which it is addressed. It is confidential and may contain legally privileged information. Any unauthorized review, use, copying, storage, disclosure or distribution of this e-mail and any attachments is strictly prohibited. If you are not the named recipient or have otherwise received this communication in error, please destroy this message from your system and kindly notify the sender by e-mail. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
