Dear all, On 27.04.2011, at 21:50, Leonardo Certuche wrote:
> Please keep in mind that auto-populating your CMDB using a discovery tool > will lead to an out of control configuration management process. > > What we do is the following: we get the inventory from OCS, export it to CSV, > and then import it to OTRS using the ImportExport feature. That way you'll > have an starting point for your CMDB and any change you perform after that > should be done by hand either through the change process or the configuration > process. I know it sounds too manual but that way you'll keep control on the > changes performed to your configuration items. I can’t give enough acknowledges to what Leonardo said !!! Configuration Management and Inventory is a different and should stay a different !!! Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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