So you run fetchmail piped to procmail ? Or do you use the built in OTRS Postmaster Perl script ?
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Gerald Young Sent: Friday, July 01, 2011 5:42 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Bricked install I'm a bigger fan of procmail than any other method. It reacts instantly, and as often as makes sense, I'd recommend it to anyone. <http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_i nstantly_instead_of_POP3/fetch> http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_in stantly_instead_of_POP3/fetch Apologies if this is a duplicate answer. When I replied before, the system crashed. On Thu, Jun 30, 2011 at 3:53 PM, Robert Woodworth <robe...@a10networks.com> wrote: Outgoing mail works (FINALLY) That one was my own stupidity. I was missing a deb that full Ubuntu has by default. The solution that I finally got going on my other servers to send involves installing postfix & sasl2-bin. About 2 minutes of tweaking and outgoing mail works. The problem with Turnkey, is that in its slimming down, by default, it does not include sasl2-modules which cause my seemingly identical setup to still claim invalid method. That's fixed. If you have a corp mail server these days, it usually takes quite a bit of fiddling about to make new engineering machines in the lab able to send to it. Mastering auth mail took me a while, but its finally easy. My Lurker server uses Fetchmail to get its mail. The docs told me to do things that didn't work and I finally came up with a working implementation by trial and error. Now back to OTRS. OTRS seems to have 2 methods of getting mail from the mailserver. There seems to be a way to use Fetchmail and it looks like it has some postmaster process. I like the postmaster process better, but I cant get any diagnostics out of it to tell me where its failing. My question of last night was which is better ? I know I can send mail. Now I need to verify that I can receive it as well. Once that's working, I can chase the broken symbolic link for ZZZAuto and hopefully not brick the machine again. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Rory Sent: Thursday, June 30, 2011 3:21 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Bricked install Hi Robert, I've generally used the red-hat type distros myself so I may be making suggestions that might not work with Debian type installs. Have you been able to send mail outbound from the Turnkey server using any mail application? If you have that working but otrs will not send mail then it would be worth trying the fetchmail method. I've not used the fetchmail method myself so I won't be much help in that regard. This may not be useful but if not maybe somebody in future will have use for it. I believe building OTRS 3.x from source will work for Turnkey. I'm not sure if Muhammad was talking about doing this or building a .deb file. It might not be much help at this stage as you're under pressure to get a completed product but the following is the basic procedure. http://doc.otrs.org/3.0/en/html/manual-installation-of-otrs.html Install Perl and all the necessary modules listed at the above link. Install an SQL database, normally mysql. Install a web server, normally apache, and the necessary modules for it to use the database and the Perl engine. Install OTRS from the latest tar.gz ( 3.0.8 at this time http://ftp.otrs.org/pub/otrs/ ) The benefits of doing things this way is that you can build a more tailored system with more up to date releases of the different elements. Considering that you're using a pretty unique setup it might suit you better. It is more time consuming mind you, especially the first time as you work out dependancies for the different elements. I've included below the otrs.conf I use with my apache server to have OTRS as a Virtual Host on this server. Maybe you know all this already but using Virtual Hosts in my web server allows me to run other websites on the same server using unique hostnames for each (my OTRS install is reached using support.mydomain.local and I've a cacti install at cacti.mydomain.local. Both point to the same webserver which picks the website to display based on the URL entered in the browser) I hope something there is useful, Rory ###################################################### otrs.conf --- included from the httpd.conf where the settings to enable Virtual Hosts are configured. ###################################################### <VirtualHost *:80> ServerAdmin supp...@mydomain.com DocumentRoot "/opt/otrs/var/httpd/htdocs/" ServerName support ServerAlias support.mydomain.local ErrorLog "/var/log/httpd/otrs-error_log" CustomLog "/var/log/httpd/otrs-access_log" common # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # if mod_perl is used <IfModule mod_perl.c> # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec # set mod_perl2 options <Location /otrs> # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlResponseHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders PerlOptions +SetupEnv Order allow,deny Allow from all </Location> </IfModule> # directory settings <Directory "/opt/otrs/bin/cgi-bin/"> AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> <Directory "/opt/otrs/var/httpd/htdocs/"> AllowOverride None Order allow,deny Allow from all </Directory> <IfModule mod_headers.c> <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache"> <FilesMatch "\.(css|CSS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache"> <FilesMatch "\.(js|JS)$"> Header set Cache-Control "max-age=2592000 must-revalidate" </FilesMatch> </Directory> </IfModule> </VirtualHost> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 4000 ###################################################### On 30 June 2011 09:20, Muhammad El-Sergani <mserg...@gmail.com> wrote: Hi Robert, Why not build your own source code? Or better, use another OS, such as free CentOS and download its available rpm? This is very well documented and is easy to setup the whole thing including the OS well under 3 hours. I'm not so experienced with Ubuntu, though I've tried it once, but I've found it to be something rather lame compared to RedHat-like distros... just my opinion guys :) On Thursday, June 30, 2011, Robert Woodworth <robe...@a10networks.com> wrote: > Mixture of resultrs.Ive now lost count how many times Ive wiped the machine and started from scratch. I finally found the missing piece of sasl, so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7 so that's what Im running. While I can now send mail to otrs, Im still not receiving yet.Because the 2.4 docs don't accurately explain 2.4.7, Im having to guess a lot. Im still in the race to see if I can get a system into production before the Microsoft group can. Right now, Im using the otrs postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I just punt and set up fetchmail ? If I don't get mail coming on to the machine, the rest is moot. Yes I know I should be running 3.0 or above, but there aren't any debs for it yet so Im stuck with 2.4.7 Suggestions how to get mail on to the machine ? -- Thanks and Best Regards, Muhammad El-Sergani. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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