None of the below. Assuming that the OTRS box can receive email (it has an SMTP server, such as postfix, it's set to receive port 25, and MX records or forwarding can go to the box) procmail will react to the ticket as soon as the ticket arrives in the otrs inbox on the otrs box.
Think of it as an endpoint, not a method to grab tickets. It *is* using an SMTP server. Mail arrives at the SMTP server and immediately addresses the ticket. It's the same method used in mailman or listservs to redirect messages. There's no timing because it's always reacting to mail. So, what happens after the message arrives at the SMTP server? procmail reacts and puts the message through postmaster filter, exactly the same way fetch/imap/pop works. On Fri, Jul 1, 2011 at 1:37 PM, Robert Woodworth <robe...@a10networks.com>wrote: > So you run fetchmail piped to procmail ? Or do you use the built in OTRS > Postmaster Perl script ?**** > > ** ** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Gerald Young > *Sent:* Friday, July 01, 2011 5:42 AM > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Bricked install**** > > ** ** > > I'm a bigger fan of procmail than any other method. It reacts instantly, > and as often as makes sense, I'd recommend it to anyone.**** > > > http://wiki.otrs.org/index.php?title=Use_procmail_to_handle_OTRS_requests_instantly_instead_of_POP3/fetch > **** > > ** ** > > Apologies if this is a duplicate answer. When I replied before, the system > crashed.**** > > ** ** > > On Thu, Jun 30, 2011 at 3:53 PM, Robert Woodworth <robe...@a10networks.com> > wrote:**** > > Outgoing mail works (FINALLY) That one was my own stupidity. I was > missing a deb that full Ubuntu has by default.**** > > The solution that I finally got going on my other servers to send involves > installing postfix & sasl2-bin.**** > > About 2 minutes of tweaking and outgoing mail works.**** > > The problem with Turnkey, is that in its slimming down, by default, it does > not include sasl2-modules which cause my seemingly identical setup to still > claim invalid method.**** > > **** > > That’s fixed.**** > > **** > > If you have a corp mail server these days, it usually takes quite a bit of > fiddling about to make new engineering machines in the lab able to send to > it. Mastering auth mail took me a while, but its finally easy.**** > > **** > > My Lurker server uses Fetchmail to get its mail.**** > > The docs told me to do things that didn’t work and I finally came up with > a working implementation by trial and error.**** > > **** > > Now back to OTRS…**** > > OTRS seems to have 2 methods of getting mail from the mailserver.**** > > There seems to be a way to use Fetchmail and it looks like it has some > postmaster process.**** > > I like the postmaster process better, but I cant get any diagnostics out of > it to tell me where its failing.**** > > **** > > My question of last night was which is better ?**** > > **** > > I know I can send mail. Now I need to verify that I can receive it as > well.**** > > Once that’s working, I can chase the broken symbolic link for ZZZAuto and > hopefully not brick the machine again.**** > > **** > > **** > > **** > > **** > > **** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Rory > *Sent:* Thursday, June 30, 2011 3:21 AM**** > > > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] Bricked install**** > > **** > > Hi Robert,**** > > > > I've generally used the red-hat type distros myself so I may be making > suggestions that might not work with Debian type installs. > > Have you been able to send mail outbound from the Turnkey server using any > mail application? > If you have that working but otrs will not send mail then it would be worth > trying the fetchmail method. I've not used the fetchmail method myself so I > won't be much help in that regard. > > This may not be useful but if not maybe somebody in future will have use > for it. > I believe building OTRS 3.x from source will work for Turnkey. I'm not sure > if Muhammad was talking about doing this or building a .deb file. > It might not be much help at this stage as you're under pressure to get a > completed product but the following is the basic procedure. > > http://doc.otrs.org/3.0/en/html/manual-installation-of-otrs.html > > Install Perl and all the necessary modules listed at the above link. > Install an SQL database, normally mysql. > Install a web server, normally apache, and the necessary modules for it to > use the database and the Perl engine. > Install OTRS from the latest tar.gz ( 3.0.8 at this time > http://ftp.otrs.org/pub/otrs/ ) > > The benefits of doing things this way is that you can build a more tailored > system with more up to date releases of the different elements. Considering > that you're using a pretty unique setup it might suit you better. It is more > time consuming mind you, especially the first time as you work out > dependancies for the different elements. > > I've included below the otrs.conf I use with my apache server to have OTRS > as a Virtual Host on this server. Maybe you know all this already but using > Virtual Hosts in my web server allows me to run other websites on the same > server using unique hostnames for each (my OTRS install is reached using > support.mydomain.local and I've a cacti install at cacti.mydomain.local. > Both point to the same webserver which picks the website to display based on > the URL entered in the browser) > > I hope something there is useful, > Rory > > ###################################################### > otrs.conf --- included from the httpd.conf where the settings to enable > Virtual Hosts are configured. > ###################################################### > > <VirtualHost *:80> > > ServerAdmin supp...@mydomain.com > DocumentRoot "/opt/otrs/var/httpd/htdocs/" > ServerName support > ServerAlias support.mydomain.local > ErrorLog "/var/log/httpd/otrs-error_log" > CustomLog "/var/log/httpd/otrs-access_log" common > > # agent, admin and customer frontend > ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" > Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" > > > # if mod_perl is used > <IfModule mod_perl.c> > > # load all otrs modules > Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl > > # Apache::Reload - Reload Perl Modules when Changed on Disk > PerlModule Apache2::Reload > PerlInitHandler Apache2::Reload > PerlModule Apache2::RequestRec > > # set mod_perl2 options > <Location /otrs> > # ErrorDocument 403 /otrs/customer.pl > ErrorDocument 403 /otrs/index.pl > SetHandler perl-script > PerlResponseHandler ModPerl::Registry > Options +ExecCGI > PerlOptions +ParseHeaders > PerlOptions +SetupEnv > Order allow,deny > Allow from all > </Location> > > </IfModule> > > > > # directory settings > <Directory "/opt/otrs/bin/cgi-bin/"> > AllowOverride None > Options +ExecCGI -Includes > Order allow,deny > Allow from all > </Directory> > <Directory "/opt/otrs/var/httpd/htdocs/"> > AllowOverride None > Order allow,deny > Allow from all > </Directory> > > <IfModule mod_headers.c> > <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache"> > <FilesMatch "\.(css|CSS)$"> > Header set Cache-Control "max-age=2592000 > must-revalidate" > </FilesMatch> > </Directory> > > <Directory "/opt/otrs/var/httpd/htdocs/js_new/js-cache"> > <FilesMatch "\.(js|JS)$"> > Header set Cache-Control "max-age=2592000 > must-revalidate" > </FilesMatch> > </Directory> > </IfModule> > > </VirtualHost> > > > # MaxRequestsPerChild (so no apache child will be to big!) > MaxRequestsPerChild 4000 > > ######################################################**** > > On 30 June 2011 09:20, Muhammad El-Sergani <mserg...@gmail.com> wrote:**** > > Hi Robert, > > Why not build your own source code? Or better, use another OS, such as > free CentOS and download its available rpm? > This is very well documented and is easy to setup the whole thing > including the OS well under 3 hours. > I'm not so experienced with Ubuntu, though I've tried it once, but > I've found it to be something rather lame compared to RedHat-like > distros... just my opinion guys :)**** > > > On Thursday, June 30, 2011, Robert Woodworth <robe...@a10networks.com> > wrote: > > Mixture of resultrs.Ive now lost count how many times Ive wiped the > machine and started from scratch. I finally found the missing piece of sasl, > so now I can send mail from the otrs box Turnkey OTRS seems to be a genuine > but very lean Ubuntu 10.04 OS. The newest .deb out there for OTRS is 2.4.7 > so that’s what Im running. While I can now send mail to otrs, Im still not > receiving yet.Because the 2.4 docs don’t accurately explain 2.4.7, Im having > to guess a lot. Im still in the race to see if I can get a system into > production before the Microsoft group can. Right now, Im using the otrs > postmaster system from the otrs cron. SHOULD I be DOING THIS ? Or should I > just punt and set up fetchmail ? If I don’t get mail coming on to the > machine, the rest is moot. Yes I know I should be running 3.0 or above, but > there aren’t any debs for it yet so Im stuck with 2.4.7 Suggestions how to > get mail on to the machine ?**** > > -- > > Thanks and Best Regards, > Muhammad El-Sergani.**** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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