Hi, I have configured the OTRS and I want to customize it according to my need.
How to configure the following. 1.I want to see only the tickets which are in process or which are in new state, in the agents queueview. Regards Nikhil Joshi Webdynpro Consultant ArchitectSAP Solutions | <http://www.architectsap.com/> www.ArchitectSAP.com | 9960979700 Pune
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