I don't think you can, nor am I sure why you would want to only show open tickets? you would have to code a custom view to be able to filter the queue view.
If it is to have some other agent deal with the new tickets and assign them to agents then I would make the incoming tickets go into a separate queue, then the agent can assign them to the correct agent and move them into the correct queue. Steve On 3 January 2012 09:23, Nikhil Joshi <nikhil.jo...@architectsap.com> wrote: > HI,**** > > Yes I have 2 queues assigned to the agent.**** > > I want to see only the opened tickets in those 2 queues.**** > > How to configure that?**** > > ** ** > > Thanks and Regards**** > > Nikhil Joshi**** > > ** ** > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf > Of *Steven Carr > *Sent:* Tuesday, January 03, 2012 2:33 PM > *To:* User questions and discussions about OTRS. > *Subject:* Re: [otrs] OTRS configuration**** > > ** ** > > It should do that already. Have you gone into your Preferences and > selected which Queues you want to see in your "My Queues" page? > > Steve > > **** > > On 3 January 2012 05:39, Nikhil Joshi <nikhil.jo...@architectsap.com> > wrote:**** > > Hi,**** > > I have configured the OTRS and I want to customize it according to my need. > **** > > **** > > How to configure the following.**** > > **** > > 1.I want to see only the tickets which are in process or which are in new > state, in the agents queueview.**** > > **** > > Regards**** > > Nikhil Joshi**** > > Webdynpro Consultant**** > > ArchitectSAP Solutions | www.ArchitectSAP.com<http://www.architectsap.com/> | > 9960979700**** > > Pune**** > > **** > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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