Hello,
of course you can. You may add as many states as you wish also. You should not change the names of state _types_, though. Regards Jan Dreyer Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Nikhil Joshi Gesendet: Montag, 9. Januar 2012 07:28 An: 'User questions and discussions about OTRS.' Betreff: [otrs] OTRS configuration Hi, Can we add numbers to the customized ticket states? For instance Can I have added new ticket states as 1.New 2.Acknowledged 3.Waiting 4.Completed 5.Closed... Is this valid?? Regards Nikhil Joshi Pune
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