On Mon, 9 Jan 2012 11:58:02 +0530, "Nikhil Joshi" <nikhil.jo...@architectsap.com> wrote: > Hi, > > > > Can we add numbers to the customized ticket states? > > > > For instance > > Can I have added new ticket states as > > 1.New > > 2.Acknowledged > > 3.Waiting > > 4.Completed > > 5.Closed... > > > > Is this valid??
Hi, Yes you can. But you have to reconfigure a lot. I recommend using ACLs (see http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=68) to force the next state based on the current one. Regards, Roy Kaldung -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
