It should do that already. Have you gone into your Preferences and selected which Queues you want to see in your "My Queues" page?
Steve On 3 January 2012 05:39, Nikhil Joshi <nikhil.jo...@architectsap.com> wrote: > Hi,**** > > I have configured the OTRS and I want to customize it according to my need. > **** > > ** ** > > How to configure the following.**** > > ** ** > > 1.I want to see only the tickets which are in process or which are in new > state, in the agents queueview.**** > > ** ** > > Regards**** > > Nikhil Joshi**** > > Webdynpro Consultant**** > > ArchitectSAP Solutions | www.ArchitectSAP.com<http://www.architectsap.com/> | > 9960979700**** > > Pune**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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