Anyone? Sorry for generic or perhaps not very clear question. I'm not a programmer, but my programmer wanted to know this and therefore I try to forward his request.
My programmer has made a webapplication that will use the create ticket functionality from outside OTRS and we will also link to existing OTRS tickets (inside OTRS) to reply to them from this external webapplication. The idea is to not log into two separate systems, but let OTRS handle the login and use this so that any agent who is logged into OTRS will also be automatically logged into our application aswell or let users who log into our webapplication be authenticated through OTRS. My programmer needs to know how to set up an OTRS connector the best way and what protocol to use. Also possibly a link to some API info (version 3 of OTRS) that describes this. Soap, rpc other? I read somewhere that OTRS 3.1 has a lot more work done to WSDL and was it SOAP? Any info on this? Here's what I've found out so far: 1. We need a connector and it can run over SOAP, RPC or HTTP(?) http://doc.otrs.org/3.1/en/html/genericinterface.html 2. Authentication functianality when a connector is working can be done as described here: http://doc.otrs.org/3.1/en/html/auth-backends.html Am I onto something? :-) Thanks a lot for you help and time. Best regards, Andy On Thu, Apr 12, 2012 at 12:50 PM, Andy Wodfer <wod...@gmail.com> wrote: > Dear listreaders! > > We're programming an external application that needs to autheticate users > (agents) through OTRS. > > We need to know the best way and protocol to connect API calls to OTRS and > authenticate users this way. > > Can you help us with some inputs on this or direct us to some relevant > documentation? I have searched, but not found exactly what I'm looking for. > > Thanks! > > Best regards, > Andy >
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