Thanks Jan! I'll forward this to my programmer. :-)
Best regards, Andy On Mon, Apr 16, 2012 at 11:04 AM, <jan.dre...@bertelsmann.de> wrote: > Hi,**** > > ** ** > > afaik you can connect via SOAP when the iPhone Handle AddOn is installed.* > *** > > ** ** > > Regards**** > > Jan Dreyer**** > > IT Administrator / Operations Team / M-IT OMS**** > > ** ** > > *Von:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *Im Auftrag > von *Andy Wodfer > *Gesendet:* Montag, 16. April 2012 11:01 > *An:* User questions and discussions about OTRS. > *Betreff:* Re: [otrs] API call protocol/way to connect to OTRS?**** > > ** ** > > Anyone?**** > > ** ** > > Sorry for generic or perhaps not very clear question. I'm not a > programmer, but my programmer wanted to know this and therefore I try to > forward his request.**** > > ** ** > > My programmer has made a webapplication that will use the create ticket > functionality from outside OTRS and we will also link to existing OTRS > tickets (inside OTRS) to reply to them from this external webapplication. > The idea is to not log into two separate systems, but let OTRS handle the > login and use this so that any agent who is logged into OTRS will also be > automatically logged into our application aswell or let users who log into > our webapplication be authenticated through OTRS.**** > > ** ** > > My programmer needs to know how to set up an OTRS connector the best way > and what protocol to use. Also possibly a link to some API info (version 3 > of OTRS) that describes this. Soap, rpc other?**** > > ** ** > > I read somewhere that OTRS 3.1 has a lot more work done to WSDL and was it > SOAP? Any info on this?**** > > ** ** > > Thanks a lot for you help and time.**** > > ** ** > > Best regards,**** > > Andy**** > > ** ** > > On Thu, Apr 12, 2012 at 12:50 PM, Andy Wodfer <wod...@gmail.com> wrote:*** > * > > Dear listreaders!**** > > ** ** > > We're programming an external application that needs to autheticate users > (agents) through OTRS.**** > > ** ** > > We need to know the best way and protocol to connect API calls to OTRS and > authenticate users this way.**** > > ** ** > > Can you help us with some inputs on this or direct us to some relevant > documentation? I have searched, but not found exactly what I'm looking for. > **** > > ** ** > > Thanks!**** > > ** ** > > Best regards,**** > > Andy**** > > ** ** > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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