Hi Andy. What exactly do you want? Authenticating against OTRS for external content? You could try to establish a SOAP connection. If that fails, you can deny the external content. Regards Jan Dreyer IT Administrator / Operations Team / M-IT OMS Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von Andy Wodfer Gesendet: Montag, 16. April 2012 13:53 An: User questions and discussions about OTRS. Betreff: Re: [otrs] API call protocol/way to connect to OTRS? Thanks Roy! Any comments on how to authenticate users/agents through OTRS? Anyone? All the best, Andy On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung <r...@kaldung.com> wrote: On Mon, 16 Apr 2012 10:12:44 +0000, <jan.dre...@bertelsmann.de> wrote: > Hi, > > no problem. http://giyf.com shows several examples when asking for "soap > otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=369> &ItemID=369> > &ItemID=369 > > Regards > Jan Dreyer > IT Administrator / Operations Team / M-IT OMS > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Andy Wodfer > Gesendet: Montag, 16. April 2012 11:14 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] API call protocol/way to connect to OTRS? > > Thanks Jan! > > I'll forward this to my programmer. :-) > > Best regards, > Andy > On Mon, Apr 16, 2012 at 11:04 AM, <jan.dre...@bertelsmann.de> wrote: > Hi, > > afaik you can connect via SOAP when the iPhone Handle AddOn is installed. > > Regards > Jan Dreyer > IT Administrator / Operations Team / M-IT OMS > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > Andy Wodfer > Gesendet: Montag, 16. April 2012 11:01 > An: User questions and discussions about OTRS. > Betreff: Re: [otrs] API call protocol/way to connect to OTRS? > > Anyone? Hi,
for SOAP you have to configure Core:SOAP via Kernel/Config.pm or SysConfig (http://doc.otrs.org/3.0/en/html/config.html#Framework:Core::SOAP) Here is an exampe SOAP client, coded in PHP: http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_vi a_RPC The iPhone-Handle gives you an JSON Interface. With OTRS 3.1 the Generic Interface was introduced to connect external systems. hth, Roy -- Roy Kaldung e-mail: r...@kaldung.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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