Thanks Roy! Any comments on how to authenticate users/agents through OTRS?
Anyone? All the best, Andy On Mon, Apr 16, 2012 at 12:23 PM, Roy Kaldung <r...@kaldung.com> wrote: > On Mon, 16 Apr 2012 10:12:44 +0000, <jan.dre...@bertelsmann.de> wrote: > > Hi, > > > > no problem. http://giyf.com shows several examples when asking for "soap > > otrs", e.g. http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom > > <http://faq.otrs.org/otrs/public.pl?Action=PublicFAQZoom&ItemID=369> > > &ItemID=369 > > > > Regards > > Jan Dreyer > > IT Administrator / Operations Team / M-IT OMS > > > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > > Andy Wodfer > > Gesendet: Montag, 16. April 2012 11:14 > > An: User questions and discussions about OTRS. > > Betreff: Re: [otrs] API call protocol/way to connect to OTRS? > > > > Thanks Jan! > > > > I'll forward this to my programmer. :-) > > > > Best regards, > > Andy > > On Mon, Apr 16, 2012 at 11:04 AM, <jan.dre...@bertelsmann.de> wrote: > > Hi, > > > > afaik you can connect via SOAP when the iPhone Handle AddOn is > installed. > > > > Regards > > Jan Dreyer > > IT Administrator / Operations Team / M-IT OMS > > > > Von: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] Im Auftrag von > > Andy Wodfer > > Gesendet: Montag, 16. April 2012 11:01 > > An: User questions and discussions about OTRS. > > Betreff: Re: [otrs] API call protocol/way to connect to OTRS? > > > > Anyone? > > Hi, > > for SOAP you have to configure Core:SOAP via Kernel/Config.pm or SysConfig > (http://doc.otrs.org/3.0/en/html/config.html#Framework:Core::SOAP) > Here is an exampe SOAP client, coded in PHP: > > http://wiki.otterhub.org/index.php?title=Create_a_ticket_in_OTRS_from_PHP_via_RPC > > The iPhone-Handle gives you an JSON Interface. With OTRS 3.1 the Generic > Interface was introduced to connect external systems. > > hth, > Roy > -- > Roy Kaldung > e-mail: r...@kaldung.com > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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