>I offered David Fedor and Gabriel Acosta the opportunity to exchange a
>working Palm V for a customer's unit that was exhibiting the problem. They
>did not respond.
Excuse me, James, but this is really becoming out of hand. Perhaps it
isn't your intention, but I'm feeling slandered and unfairly criticized by
what your email is saying.
First of all, I have responded to your notes on this topic; you're
certainly not being ignored. That allegation hurts me personally. I bend
over backwards to keep forums like this alive, and respond way more than
I'm "supposed" to by my job requirements, because I care about the
developer community. Flames like these tend to remove all desire to do so.
Looking at the email you've sent me about this issue, back on the 4th of
this month I suggested to you that you have one of your users send in a
unit that was misbehaving, which is essentially the opposite of what you
said above. You did respond with an email address of a complaining user of
yours, but I didn't realize that this was an offer to swap units. Was that
what the above reference was talking about?
I've not gotten any notes from you in the past three weeks on this subject,
which makes the tone of this sudden thread all the more surprising. Perhaps
you could have dropped me another note before attacking me in public. (I
wasn't here yesterday to respond earlier.)
Also, please realize the number of things that occupy my/our time. I'm
under considerable pressure to do quite a number of urgent tasks, which all
directly benefit the developer community, and my email inbox has literally
hundreds of notes requiring action from me personally. Flaming me doesn't
help at all.
It would also be better if you sent issues like this to [EMAIL PROTECTED]
instead of me personally; there are several other people in devsupp who
could have helped. I'm one of the more overloaded people in the group, so
sending notes directly to me will usually result in longer delays.
-David Fedor
Palm Developer Support
