Jesse wrote:
>While I certainly understand your frustration with this problem, I think
>its probably safe to say that we already know this. And furthermore, that
>we (the engineers at least) aren't ignoring you. I mean, you were
>responding to Steve's message, right?
>
>As far as I know, no one at Palm has ever seen this. I'm not saying that
>it therefore doesn't exist, but it does make it difficult to debug. I'd be
>happy to put some time into it (my own time even) if I could get a
>reproducible case.
Bob Ebert worte:
>From an engineering perspective, we do know about this problem, but we're a
>little frustrated too because we can't reproduce it! A few weeks ago I
>mentioned that if anyone can help us by providing a unit that exhibits the
>problem, it would really help a lot. So far, I haven't heard anything, but
>the offer is still open.
I offered David Fedor and Gabriel Acosta the opportunity to exchange a
working Palm V for a customer's unit that was exhibiting the problem. They
did not respond.
It would be a simple matter for 3Com customer support to route a few of the
"my Palm V doesn't wake up for Datebook alarms" complaints to 3Com
engineering, and for 3Com engineering to exchange a working unit for the
malfunctioning one - if someone cared.
If your response to this suggestion is that this can't be done because
3Com's right hand doesn't know what it's left is doing, don't waste your
time - this, I already know all too well.
- James Einolf
Little Wing Software Development
