>I know this may be fundamental, but....Have you or the customer been able to
>reproduce the problem while watching the PalmV in a controlled enviroment,
>ie with the alarm set, unit off, sitting on a desk.
>Reason I'm asking is I have not experienced this problem in a static
>enviroment, however the newsgroups have been crawling with reports of your
>symptom. Common problem seems to be the protective flap that covers the
>screen is pressing on the scroll button, and when the alarm goes off you
>will not hear the alarm, but rather soft clicks.
I agree that the design of the cover causes a problem with the scroll
buttons - a very obvious problem, in fact, which really makes me wonder
whether *anyone* is looking at these products before releasing them.
The way the Datebook alarm problem has been reported to us is that nothing
happens until the customer turns the unit on some time after the alarm was
supposed to be triggered, at which point the alarm sounds. This would seem
to indicate that it is not a case of the alarm going off and not being
noticed, but rather a failure of the Dragonball EZ to send the interrupt in
the first place.
- James Einolf
Little Wing Software Development
