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At 7/29/2003 12:34 PM, Matthew Kelly wrote:
>On Tuesday, July 29, 2003, at 11:21 AM, Dov Isaacs wrote:
>
>>By "won't embed" what do actually mean? Do you get an error message in
>>the log file about embedding failure due to licensing restrictions OR
>>does the distillation simply "succeed" but the font isn't embedded?
>>
>>One source of problems with "embedding" Helvetica is that a large number
>>of end users don't actually have the font installed! The font is listed
>>on font menus because the PostScript printers they normally print to
>>have the font printer-resident. Acrobat itself doesn't have such a font.
>>Thus, when one "switches" to the "Adobe PDF" printer, suddenly Helvetica
>>isn't available.
>>
>> - Dov
>
>
>With every job we send to Distiller 6, we get the message "Error: Helvetica not
>found; font cannot be embedded" when Helvetica is not being used with the job. When
>it is used, there is no message. The file will succeed.
>
>All I can figure is that some other data is being sent to Distiller when the file is
>exported out of Quark that requires Helvetica, such as page info, that we have not
>set to appear with the document. I have not experimented with this much.
>
>Our set up is as follows: We have a licensed copy of Acrobat on 2 Macs and 2 PC's.
>One of the PC's is acting as a server running version 6.
>Files are exported out of Quark 5 using the built in export utility.
>
>Matt Kelly
Matt,
This is even more confusing. Are you claiming that if the Quark XPress 5
document has text set in Helvetica, that in fact the font (i.e., Helvetica)
IS being found and successfully embedded, but that if NO text has been so-set,
then you get the error message (your comment "when it is used, there is no
message ... the job will succeed)?
The other question, then, is do you actually have Type 1 Helvetica installed on
the system that is doing the distillation AND is Distiller configured to look
in the directory in which the Helvetica font is actually installed in to
access same?
Also, I think you need to look at the underlying PostScript with an editor to
see if there are any references to Helvetica.
- Dov
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