Customers and users are and have always been two different categories. Some uses are also customers, but crossing the boundary is up to them. Either way, they can be fiercely loyal in either guise... Pentaxians all...
keith whaley I haven't been a buyer (customer) for a LONG time, but don't tell me I'm not a loyal Pentaxian...grrrr. Pål Jensen wrote: > > Peter wrote: > > > Then they've lost me, and all of the people I would have convinced to > > buy Pentax cameras who would never have considered them. That includes > > most of the people on this list who discovered Pentax as a place where > > quality and customer loyalty, as well as loyalty to the customer mattered. > > I think you're confusing user loyality with customer loyality. Loyal customers have > bought plenty of new pentax equipment the last 20 years. Those who buy everything > used aren't customers and cannot really expect to get their wishes granted. > > Pål
