Not to beat a dead horse. I have no argument with how they handle the
majority of transactions. There's no doubt they go off smoothly. A
product is accurately advertised, the customer understands what
they're purchasing, the product is onhand, delivered in a timely
manner and in excellent working order.
That describes most transactions in general regardless of who the
vendor is. I can't say I've had a non-B&H online purchase go bad
either.
The question becomes, who will B&H look after when their IS a problem
or misunderstanding. Do have they the ability to put themselves in
their customers shoes and see things from their point of view, or will
they opt to look out for #1 and hide behind written policies?
Tom C.
On Mon, Feb 1, 2010 at 9:17 AM, P N Stenquist <pnstenqu...@comcast.net> wrote:
>
> On Feb 1, 2010, at 8:55 AM, Tom C wrote:
>
>> Not their record on this.
>
> "On this" is key here. It's one case out of perhaps millions. The experience
> of those who have dealt with B&H extensively for decades carries much more
> weight in my opinion. The B&H folks are not soft and cuddly types. They're
> businessmen who have set specific policies and adhere to them without
> exception. If you know the rules going in, you can count on being treated in
> a manner that supports their policies. I much prefer that to imprecise
> waffling.
> Paul
>>
>> On Sun, Jan 31, 2010 at 7:14 PM, paul stenquist <pnstenqu...@comcast.net>
>> wrote:
>>>
>>> On Jan 31, 2010, at 6:29 PM, P. J. Alling wrote:
>>>
>>>> I understand where B&H is coming from. However now I don't know if I
>>>> can take any contract they make seriously. Right now for example
>>>> Staples.com has the HP B8550 printer on sale for half price. Before if B&H
>>>> had the same deal I would have had no hesitation to buy the same item from
>>>> them, now I can't afford to believe them. I don't think B&H is dishonest
>>>> exactly, but if they made a mistake, I don't know what I'd get, maybe I'll
>>>> get half a printer, (OK that's being silly), but really I don't know how
>>>> they'd handle it. Maybe they'd send me a different printer selling for the
>>>> amount I authorized, (which depending on what they sent might amount to
>>>> half
>>>> a printer), since they seem to be able to change contracts at whim. Sure
>>>> the disclaimer is they'll take it back at no cost to me, but what a pain in
>>>> the ass that would be. I guess I'll still buy from B&H iif their price
>>>> isn't too much lower than the competition.
>>>>
>>>
>>> Nonsense. B&H's record speaks for itself.
>>> Paul
>>>>
>>>> On 1/31/2010 2:58 PM, P N Stenquist wrote:
>>>>>
>>>>> 'm forwarding this message to allow Henry to be heard. He sent it to me
>>>>> and asked me to pot it on the list. It in no way reflects any opinions of
>>>>> my
>>>>> own. I have none:-). I'm sending it in two parts, as it's too large a file
>>>>> for the list.
>>>>> Paul
>>>>>
>>>>> I am sorry Igor is disappointed by our response to the customer who
>>>>> thought he was buying two $250.00 speakers due to an inadvertent error on
>>>>> our site. Any customer knowledgeable about the product would have
>>>>> immediately recognized there was an error. I am sorry too Igor did not
>>>>> find
>>>>> my reply sufficiently apologetic, but the flip side of this coin is the
>>>>> customer in question, knowing there was an error, nevertheless wanted two
>>>>> for the price of one and when we declined to accede to his request
>>>>> attempted
>>>>> to apply leverage to us via his public complaints. What are the ethics of
>>>>> a
>>>>> customer who wants two for one, knowing what he knew in the first place?
>>>>>
>>>>> @P. J. Alling
>>>>> I've never had a problem with B&H personally but the attitude does
>>>>> bother me. I do however have a problem with their attitude. Even if they
>>>>> mad
>>>>> a mistake, what they've done is still against NY State law.
>>>>>
>>>>> Respectfully, I believe P. J. Alling is mistaken and our action in this
>>>>> matter are not at all against NY state law. We have a team of in-house
>>>>> lawyers who know pretty much everything we do in matters of this nature
>>>>> and
>>>>> would certainly have stopped us were we violating the law.
>>>>>
>>>>>
>>>>> Tom C
>>>>> The disclaimor ... would probably not hold up under the law.
>>>>>
>>>>> As above -- the disclaimer was written by our in-house lead counsel and
>>>>> will certainly hold up.
>>>>>
>>>>> @Igor
>>>>> On a different subject, - I am rather annoyed by the recent thing
>>>>> that B&H (and a few other resellers, including Adorama, Buydig,
>>>>> Amazon, etc.) started doing when they do not show the price on their
>>>>> website until you add the item to the shopping cart.
>>>>> Some of them say that it dictated by the manufacturer not allowing
>>>>> them to display low prices. I am not sure if that's all true, - but
>>>>> that sounds like a bunch of bologna.
>>>>> Does anybody know if there is any substantial reason behind that game?
>>>>>
>>>>> In fact I do. It is not bologna. It's the manufacturer's MAP agreement.
>>>>> MAP = Minimum advertised price. This dictates the lowest price we can
>>>>> advertise and what we may and may not do in print or online when the
>>>>> selling
>>>>> price is below the MAP price. Retailers who've told you, "it dictated by
>>>>> the
>>>>> manufacturer not allowing them to display low prices," are telling you the
>>>>> complete truth.
>>>>>
>>>>> @Tom C
>>>>> it is still a matter of false and misleading advertising.
>>>>>
>>>>> I believe you are mistaken. It was an inadvertent error. Saying it was
>>>>> "false and misleading" implies it was done purposely with intent to
>>>>> mislead
>>>>> or defraud. It was an inadvertent error.
>>>>>
>>>>> @P N Stenquist
>>>>> "I've been working with B&H for many years and with 47th Street Photo
>>>>> before them, which I believe was owned by the same group.
>>>>> I've only been with B&H for 15 years, but as far as I know the owners
>>>>> of B&H and the owners, then or now, of 47th St Photo are unrelated.
>>>>>
>>>>> @Boris Liberman
>>>>> B&H has a small warehouse under our Manhattan store and our main
>>>>> warehouse is in Brooklyn. We're working on a program to distinguish store
>>>>> stock from Brooklyn warehouse stock for our web site. Any store customer
>>>>> who
>>>>> wants to buy an item that's only in stock in the Brooklyn warehouse should
>>>>> be offered free shipping to any address in the "lower-48" states.
>>>>>
>>>>> @Igor Roshchin
>>>>> "Did B&H offer him to honor the wrong price if he pulls off his
>>>>> review..."
>>>>> We did not. That would be unethical and would also violate
>>>>> resellerrating's rules. The review in question was written by
>>>>> "Polymistis."
>>>>> He apparently edited it so it's reverted to "Pending" status. It will
>>>>> reappear when it shifts off
>>>>> pending again.
>>>>>
>>>>> @Tom C "It's a stretch to think B&H reads the PDML"
>>>>> Stretch away. :-)
>>>>> "the next time a PDML member has a problem with a retailer, that after
>>>>> the thread goes a while..."
>>>>> We are ALWAYS concerned when a customer has a problem and as B&H's
>>>>> customer ombudsman (Not water carrier) I take a personal interest in
>>>>> resolving such difficulties with a minimum of red tale whenever possible.
>>>>>
>>>>
>>>>
>>>> --
>>>> {\rtf1\ansi\ansicpg1252\deff0\deflang1033{\fonttbl{\f0\fnil\fcharset0
>>>> Courier New;}}
>>>> \viewkind4\uc1\pard\f0\fs20 I've just upgraded to Thunderbird 3.0 and
>>>> the interface subtly weird.\par
>>>> }
>>>>
>>>>
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