I'd like to reiterate that I have little doubt that the listing of the speakers as being sold as a PAIR was an honest mistake on the part of B&H.
The simple, correct, and honest action to take was 1) honor the terms of the sale, and 2) correct the details on what is essentially the online fact tag for the SKU. Tom C. On Tue, Feb 2, 2010 at 9:32 AM, Tom C <caka...@gmail.com> wrote: > Exactly! > > Tom C. > > On Tue, Feb 2, 2010 at 8:56 AM, William Robb <war...@gmail.com> wrote: >> >> ----- Original Message ----- From: "Tom C" >> Subject: Re: Message from Henry Posner, Part I >> >> >>> How can you be confident he lied? If I were the customer I may have >>> *suspected* the advertised price or (PAIR) was mistake, but I also >>> could have thought that this was a special deal and the retailer did >>> indeed intend it. >> >> What does it matter if he lied about knowing what the adveetised price >> should be? >> How does this enter into anything? >> >> The fact that B&H lied about their pricing is much more germaine. >> >> Here's a scenario. >> I don't know bugger all about stereo speakers. The last speakers I bought >> were a set of Celestions back in the 1980s. >> Apparently they are quite good, but I want something smaller now. >> So I visit the B&H website to find a set of speakers that fits my price >> range and is in a size range I can live with. >> They have a set of speakers that is a known good brand, the size of the >> boxes is right and the price is within my range, so I buy them. >> >> Then a couple of days later, B&H cancels the transaction and when I ask why >> they call me a liar, and that the onus is on me to know that their pricing >> is wrong. >> How is their pricing my fault? When somone pushes the buy button, there >> needs to be a presumption of good faith regadring the transaction. The >> customer needs to know that the seller he is dealing with will act in good >> faith, and will complete the transaction as advertised. >> On eBay (for example) this is called a feedback system, and I distinctly >> remember people on this very forum saying they wouldn't deal with a seller >> who had less than perfect feedback. >> In this instance, we have Reseller Ratings, which appears to be in B&H >> Photo's pocket, in that they will take down negative feedback at B&H's >> request. >> >> So, we now have B&H Photo who come off looking like a bunch of lying >> scumbags, and a ratings company that is supposed to help customers avoid >> companies that do precisely what B&H did allow themselves to be compromised >> as well. >> This may be more ado than it rates, but B&H has acted with an appalling lack >> of integrity, and then compounded it by having their attack dog Posner bark >> at the customer for taking umbrage with their dishonest business practice. >> >> William Robb >> >> >> -- >> PDML Pentax-Discuss Mail List >> PDML@pdml.net >> http://pdml.net/mailman/listinfo/pdml_pdml.net >> to UNSUBSCRIBE from the PDML, please visit the link directly above and >> follow the directions. >> > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
