If I see the way customer A is treated, whether I am customer B or customer ABCDEFGHIJKLMNOP... they displayed a certain attitude towards their customer, even though the circumstances were not the norm with the innacurate product description.
If I'm walking down the street and see a barking dog bite the pedestrian in front of me, I wouldn't just walk by the dog, knowing that he doesn't bite 99% of the people passing by... I know the analogy is imperfect, but you likely get the point. If a friend tells me of a bad experience at a certain car dealer or garage, it makes me less likely to go there myself, even though the business has thousands of satisfied customers and has been in business for years. That's why B&H should care and do what's right by the customer. Just this one thing, a $250 item can end up costing them $1000's or tens of $1000's of dollars worth of sales with the notoriety. How smart is that? Instead the item get's removed from resellers ratings... what does that imply... Tom C. On Mon, Feb 1, 2010 at 12:12 PM, Mark Roberts <m...@robertstech.com> wrote: > Tom C wrote: > >>Our (or my) conclusion in this one instance has merit, and that's how >>the thread started... this one instance. >> >>99% of all business transactions go well. But if you personally were >>in the 1% who had a bad experience somewhere, would you likely shop >>there again because you knew the odds were in your favor? >> >>I wouldn't. > > Of course I wouldn't do business there if *I* were mistreated; but > that's a matter of principal, completely unrelated to the chances of > it happening again. But refusing to do business there based on a > sample-size of one other customer, about whom I know nothing, is > irrational. > > -- > PDML Pentax-Discuss Mail List > PDML@pdml.net > http://pdml.net/mailman/listinfo/pdml_pdml.net > to UNSUBSCRIBE from the PDML, please visit the link directly above and follow > the directions. > -- PDML Pentax-Discuss Mail List PDML@pdml.net http://pdml.net/mailman/listinfo/pdml_pdml.net to UNSUBSCRIBE from the PDML, please visit the link directly above and follow the directions.
